About this role
Role Overview
- Act as a liaison for the Wellness Testing Client Services team between Labcorp branch offices, regional laboratories, and customers to address inquiries and resolve issues.
- Research, troubleshoot, and resolve customer concerns through email and phone correspondence.
- Perform a variety of administrative and clerical tasks, including entering data into forms, spreadsheets, and databases.
- Support wellness account initiatives.
- Ability to work outside of normal business hours as needed.
Requirements
- Associates Degree
- 3 or more years' of customer service experience
- 1 or more years' working with MS Office(Excel, Word)
- Current or prior Labcorp experience (preferred)
- 1 or more years' experience with Labcorp Lab System(LCLS) (preferred)
- 1 or more years' experience with Labcorp Testing System(LCTS) (preferred)
- 1 or more years' experience with Labcorp Billing System(LCBS) (preferred)
Benefits
- Medical
- Dental
- Vision
- Life
- STD/LTD
- 401(k)
- Paid Time Off (PTO) or Flexible Time Off (FTO)
- Tuition Reimbursement
- Employee Stock Purchase Plan