Customer Service Representative

Resmed is a company focused on making the world a healthier place, and they are seeking a Customer Service Representative to support testing, scheduling, and customer service operations. This role involves providing exceptional customer and patient support via phone, live chat, and email while ensuring user satisfaction through clear communication and technical support.

Responsibilities:

• Answer inbound calls, chats, and emails to support customers with testing tools and uploads
• Handle overflow scheduling calls
• Troubleshoot Overnight Pulse Oximetry upload issues
• Process and validate test orders, physician updates, and faxed results
• Work shared departmental queues and assist with cross-training as needed

Requirements:

• 1+ year of preferred customer service or support experience
• High school diploma
• Proficiency in Excel and MS Office
• Excellent phone presence, attention to detail, and multitasking skills
• Knowledge of oximetry/sleep testing equipment a plus