Education Customer Success Manager - Onshape

PTC is a global leader in transforming the physical and digital worlds through innovative software solutions. They are seeking an Education Customer Success Manager to guide educators using Onshape, focusing on onboarding, implementation, and customer engagement to enhance adoption and satisfaction.

Responsibilities:

• Lead kickoffs and onboarding for educators and administrators in new accounts
• Deliver training sessions and resources tailored to education use cases
• Improve and create new resources for the onboarding journey of new accounts
• Serve as the primary point of contact for assigned accounts
• Build strong relationships to ensure successful implementation and long-term adoption
• Conduct regular check-ins and reviews to monitor health and usage
• Develop retention strategies and mitigate churn risks proactively
• Track customer health scores, usage metrics, and renewal timelines using CRM tools
• Act as the voice of the customer internally, sharing feedback with product and tech services teams
• Identify opportunities for expansion within institutions
• Collaborate with the marketing team on webinars, events, and success stories

Requirements:

• Bachelor's degree in Business, Communications, Education or related field
• 2+ years in Customer Success, Account Management, or similar client-facing role (preferably in SaaS or EdTech)
• Experience with CRM tools (Salesforce, Gainsight, or similar)
• Understanding of education institutions and structures
• Familiarity with CAD or STEM education is a plus