Customer Success Manager, Enterprise (Remote - East Coast & Midwest)

monday.com is a leading AI work platform that empowers teams to automate and scale their impact. The Customer Success Manager will act as a strategic consultant, guiding B2B clients through digital transformation and AI adoption while ensuring the successful implementation of the monday.com platform.

Responsibilities:

• Champion AI-Led Transformation: Act as the primary advisor on how clients can leverage our AI suite to automate manual workflows, generate insights, and scale their internal operations
• AI Consulting: Develop a deep sense of client trust and problem-solving first through technical aptitude and thorough, in-and-out knowledge of monday’s platform, reducing the barrier and uncertainty about how AI can exponentially improve the client’s ability to achieve their designated outcomes
• Strategic Architecture: Empower customers to connect complex business challenges with sophisticated, automated solutions within the platform
• Drive Organizational Change: Navigate client organizations to uncover high-impact opportunities for digital transformation and AI adoption
• Data-Driven Growth: Leverage behavioral data and product usage insights to develop communication strategies that drive expansion and technical maturity at scale
• High-Level Technical Enablement: Lead deep-dive consultations and technical workshops that move beyond 'how-to' and focus on 'how-to-scale.'
• Voice of the Future: Represent the technical voice of the customer to our Product and Engineering teams, influencing the roadmap for AI and integration features
• Cross-Functional Partnership: Collaborate with Consulting and Product teams to identify upsell and expansion opportunities rooted in technical solutioning

Requirements:

• 3+ years of experience in B2B SaaS Customer Success, Technical Account Management, or Implementation Consulting
• Technical Literacy: You understand how APIs work, how data flows between systems, and how to troubleshoot integration logic
• AI Curiosity: A deep interest in the generative AI landscape and a proven ability to translate AI capabilities into tangible business value
• Change Management DNA: Experience guiding large organizations through software transitions or process overhauls (Transformation Management)
• Executive Presence: Superb communication skills with the ability to establish technical credibility with stakeholders and C-suite executives
• Analytical Mindset: You enjoy using data to segment business books and identify the next 'big win' for your clients
• Adaptability: A positive, high-energy attitude with the ability to thrive in a fast-paced, evolving technical environment
• Bonus: Prior experience in strategy consulting or a background in business process mapping