Analyst, Business I (Temporary Position)

VertexOne is the recognized leader in SaaS platforms for utilities across North America. The Business Analyst I is an entry-level role responsible for supporting data-driven decision-making across the organization by gathering and analyzing business data and helping improve operational efficiency and product performance.

Responsibilities:

• Collect, clean, and analyze data from internal systems (e.g., CRM, product usage, billing platforms)
• Troubleshoot software issues and perform root cause analysis. Analyze and document workarounds to software issues
• Participates in internal and external meetings
• Assists Level II and Level III analysts
• Create documentation with direction from Level II and Level III analysts
• Recreate reported issues in test environment and document
• Provide updates to Client including summary of issue and resolution
• Apply technical knowledge to come up with business solutions
• Conduct an impact analysis before any solution is implemented
• Work cooperatively in a team environment to meet the goals of the department and of the company
• Organize and prioritize assigned tasks using VertexOne’s ticketing system

Requirements:

• At least 2 years of experience in a business analyst, data analyst, or similar
• Familiarity with SaaS business models and key performance indicators
• Proficient in common desktop applications (Microsoft Office, Microsoft Visio, etc.)
• Foundational knowledge of business analysis tools and techniques
• Basic knowledge of SQL or willingness to learn
• Advanced analytical and problem-solving skills
• Ability to develop client relationships
• Advanced organizational skills
• Ability to manage multiple responsibilities, while effectively focusing on priority issues
• Strong communication skills(written, reading comprehension, listening, verbal)
• Ability to promote and maintain a positive and inclusive work environment with project team members, co-workers, management, and vendors by behaving, collaborating, and communicating in a manner consistent with professional standards
• Minimal travel required (10%)
• Utility experience or Meter-to-Cash preferred
• Knowledge of Customer Information Systems (CIS) Billing systems
• Experience working with AI tools for data analysis
• Understanding of database principles and control files