Fraud Solutions Product Management - Sr. Director

FICO is a leading global analytics software company, helping businesses in 100+ countries make better decisions. The Sr. Director of Fraud Solutions Product Management will serve as a critical technical bridge between fraud solutions and stakeholders, focusing on translating customer requirements into actionable product capabilities and supporting customer success throughout the solution lifecycle.

Responsibilities:

• Develop and maintain comprehensive implementation guides, integration documentation, and technical best practices for EFS
• Oversee EFS defect management processes including issue tracking, resolution coordination, and security vulnerabilities across MLC and Platform Foundation teams
• Define platform configuration requirements for client integrations, APIs, user administration, organizational structures, role management, and customization capabilities
• Manage out-of-the-box EFS assets including legacy-to-current version transformations and ADE configurations
• Maintain EFS data model and business terms libraries in coordination with AiiD consortium specifications
• Oversee demonstration environments and deliver end-to-end product demonstrations
• Serve as primary technical contact for PS implementation support, providing configuration guidance and conducting product handover sessions for each release
• Coordinate Falcon third-party license management and capacity planning with PS teams
• Enable sales opportunities by supporting RFPs, RFIs, POCs, and solution architecture requests
• Define POC strategies, manage environment provisioning, and provide technical expertise throughout the sales cycle

Requirements:

• 10+ years of enterprise software product management experience, with strong expertise in retail bank fraud management strategy and/or fraud operations
• Deep knowledge of financial services fraud prevention and detection, including fraud risk policy, industry best practices, and fraud management technology frameworks
• Strong familiarity with current best practices, have senior-level industry contacts, and have insight into both the fraud risk policy objectives of retail banks as well as the technology framework for fraud management tools
• Experience with payment card fraud systems is a plus, as is mobile-banking, online banking, brokerage, payments, and other retail/consumer banking product lines
• Experience with merchant fraud prevention is a strong plus and a key differentiator for this role
• Demonstrated ability to think strategically about product and business issues while managing and implementing tactical product plans
• Proven background and practical experience in developing, managing and delivering software projects, including the ability to create MRDs and PRDs, perform competitive analysis, feature/function prioritization and assessment
• Demonstrates a strong level of technical acumen in software technologies, specifically must be able to understand and translate technical requirements from non-technical to technical audiences effectively to drive product delivery
• Strong experience with pricing, contracts, product roadmap development and delivery; understanding business terms of deals and negotiating, understanding margin and costs for solutions when constructing a deal
• Relationship-driven, the ideal candidate will demonstrate experience forming strong relationships with both sales and clients and leveraging those relationships to drive product strategy forward
• Willingness and ability to initiate and drive activities and to work collaboratively
• Ability to assess and respond pragmatically to business and technology trends and prioritize competing initiatives
• Excellent interpersonal, written and oral communication skills
• Experience presenting to diverse audiences including corporate executives, sales, marketing, engineering, operations, customers and business partners
• Experience with Agile development processes and Jira is a plus
• Bachelor's degree, MBA preferred
• MBA preferred