Customer Success Manager

Intelligems is a profit growth platform that helps e-commerce businesses succeed by uncovering profit through A/B testing and personalization tools. The Customer Success Manager will work directly with high-value brands to maximize their profit using the Intelligems platform, conducting meetings, trainings, and data analysis to drive customer success.

Responsibilities:

• Conduct one-on-one meetings with Customers to understand goals and develop strategies
• Schedule trainings to empower and educate Customers
• Conduct data analysis to develop insights
• Educate Customers on new features
• Optimize processes to scale success efficiently
• Define and track core customer success metrics (e.g., retention)
• Collect feedback from Customers to inform the product roadmap
• Contribute to Sales and Customer Support processes as needed

Requirements:

• Proven track record in a customer-facing role (Customer Success, consulting, agency, or sales)
• Excellent communication and problem-solving skills
• Strong desire to help others and think on your feet
• Comfortable working 'in the weeds' to solve problems and building processes for repeatable solutions
• Ability to multitask, prioritize, and manage time effectively
• Experience in e-commerce, SaaS, or analytics-oriented companies is a plus
• Familiarity with data analysis tools (Tableau, Looker, SQL, or similar) is a plus