As a Digital Customer Success Manager, you will manage a large portfolio of school districts through scalable, digital-first engagement.
This is a high-impact role focused on executing one-to-many lifecycle programs that drive adoption, retention, and expansion across Securly products.
You will operate in a structured, programmatic environment using automated journeys, engagement triggers, and cohort-based strategies to support customers at scale.
You will partner closely with Customer Success Operations, Support, Implementation, and GTM teams to ensure risks are identified early, patterns are surfaced, and digital programs continuously improve.

Executed digital or scaled customer success programs that drive adoption, retention, or engagement outcomes, typically developed over 1+ years in a similar role within K–12 EdTech or SaaS environments
Managed a high-volume portfolio using one-to-many engagement strategies such as lifecycle campaigns, webinars, or targeted outreach
Supported onboarding and adoption of technology products for educators or administrators, translating product value into clear, actionable guidance
Executed digital playbooks across onboarding, activation, or renewal stages to influence product usage at scale
Used customer data, telemetry, or health signals to identify risks or opportunities and take action using structured playbooks
Operated effectively within CRM and customer success platforms (e.g., Salesforce, Vitally, Gainsight), maintaining structured, high-quality data to support execution and reporting
Partnered cross-functionally with Sales, Support, Product, and GTM teams to improve customer journeys and outcomes
Ran or contributed to structured programs, testing variations, measuring outcomes, and iterating based on results
Identified patterns across customer cohorts and contributed to improving playbooks, workflows, or lifecycle programs
Worked within K–12 environments or supported educators and administrators in adopting technology solutions.

Customer Success Manager, Digital, K12 EdTech

Key skills