Customer Success and Implementations Manager, Juno

Ramp is building the smart infrastructure for finance teams, focusing on automating business transactions. The Customer Success and Implementations Manager will oversee customer onboarding and ensure a seamless experience, driving adoption and engagement for Juno's services.

Responsibilities:

• Own implementations end-to-end
• Lead onboarding for customers from kickoff to go-live
• Build and manage project plans, timelines, and stakeholder communication
• Partner closely with Sales for seamless handoffs
• Identify risks early and drive solutions cross-functionally
• Serve as the primary point of contact post-launch
• Drive adoption, engagement, and measurable outcomes
• Conduct regular check-ins and strategic reviews
• Monitor account health and proactively mitigate churn risk
• Identify expansion opportunities in partnership with Sales

Requirements:

• You're equally comfortable running a project plan and leading a strategic stakeholder call
• You take ownership and don't wait to be told what to do
• You thrive in environments where roles evolve as the company scales
• You enjoy building structure, but can operate without it
• You care deeply about customer experience and long-term partnership
• You're willing to roll up your sleeves — no task too big or too small
• You can move between technical and business-level conversations with ease
• 7+ years in Customer Success, Implementations, or Account Management in SaaS
• Strong project management skills
• Ability to navigate both operational and executive-level conversations
• Experience in travel, fintech, HR tech, or marketplaces is a plus
• Experience supporting enterprise customers is a bonus
• Travel experience is preferred