Senior Project Manager - Strategic Partnerships

BetterHelp is the world’s largest online therapy service, committed to making mental health care accessible to everyone. As a Senior Project Manager, Strategic Partnerships, you will support the Strategic & Health Plan Partnerships team by managing relationships with partners, ensuring operational excellence, and coordinating cross-functional teams to deliver exceptional partner experiences.

Responsibilities:

• Serve as a day-to-day point of contact for assigned strategic partners, supporting ongoing communication and relationship management
• Partner closely with the VP, Strategic Initiatives (Health Plan & Strategic Partnership) and Associate Director, Strategic Partnerships to execute partnership strategies, support launches and ensure alignment with broader account goals
• Coordinate cross-functionally with clinical, operations, product, and technical teams to ensure timely resolution of partner needs
• Act as a strong internal advocate for partner needs, ensuring feedback is shared with leadership and relevant stakeholders
• Maintain a consistent communication cadence with partners, sharing utilization updates, engagement trends, and relevant product enhancements
• Support smooth rollouts of BetterHelp services, including project tracking, timelines, and operational coordination
• Monitor and track performance metrics (KPIs and SLAs), flagging risks and helping develop action plans to improve outcomes
• Support the preparation and delivery of Monthly and Quarterly Business Reviews (MBRs/QBRs), including performance reporting and insights
• Deliver partner-facing demos, onboarding sessions, and training presentations (virtual and occasional in-person)
• Proactively troubleshoot and coordinate resolution of partner issues, escalating when appropriate
• Assist in the development and maintenance of internal partnership documentation and playbooks
• Support contract renewal preparation and retention efforts by contributing reporting, analysis, and operational insights
• Identify opportunities to improve processes, enhance efficiency, and elevate the overall partner experience

Requirements:

• 5-7 years of experience in project management, account management, partnerships, consulting, operations, or a related client-facing role
• PMP Certification
• Proven ability to manage multiple projects simultaneously in a fast-paced, cross-functional environment
• Experience supporting external partners or clients, ideally within b2b, healthcare, digital health, SaaS, or benefits-related industries
• Strong organizational and time management skills with exceptional attention to detail
• Demonstrated ability to track and analyze performance metrics (KPIs, SLAs) and translate data into clear insights and recommendations
• Excellent written and verbal communication skills, with experience preparing reports and supporting client-facing presentations (e.g., QBRs/MBRs)
• Ability to collaborate effectively across teams including product, operations, clinical, and technical stakeholders
• Strong problem-solving skills with the ability to proactively identify risks and coordinate solutions
• Proficiency in Google Workspace, Excel/Sheets, and presentation tools (e.g., Google Slides, PowerPoint)
• Experience supporting service implementations or operational rollouts is a plus
• Experience with CRM or project management tools is preferred