Project Manager (Remote)

WCG is a company that delivers transformational clinical solutions to support the advancement of science and medicine. The Project Manager is responsible for the logistical planning and management of various types of meetings while maintaining strong client relationships and ensuring high service quality.

Responsibilities:

• Delivers outstanding account management for assigned clients, maintaining the highest standards of service quality and client satisfaction
• Builds and nurtures strong relationships with clients, understanding their unique needs, business practices, and strategic goals
• Coordinates with client stakeholders to ensure meeting details are accurately input and updated in Salesforce
• Proactively identifies and addresses technology issues, provides tailored solutions, and ensures seamless communication and collaboration
• Consistently, they strive to exceed client expectations and contribute to their success through dedicated support and insightful guidance
• Collaborates and communicates promptly and professionally with clients, technicians and vendors before, during, and after each meeting to ensure staffing, equipment, and all job deliverable needs are met
• Identifies, promotes, and executes cost-saving initiatives and opportunities for improvement
• Configures Array technology deployments by implementing all meeting content before or during jobs, including, but not limited to, slide presentations, polling questions, surveys, resource documents, and graphical customizations
• Operates Array technology as required
• Travel as necessary to meet client needs
• Coordinates with the scheduling team to guarantee adequate coverage for all client meetings
• Manages, mentors and trains Technicians to competently fulfill their responsibilities and job duties, ensuring they can successfully perform their role
• Other duties as assigned by supervisor. These may, on occasion, be unrelated to the position described here

Requirements:

• Bachelor's degree, or equivalent combination of education, skills, and experience to perform the job
• Minimum of three (3) years in a client facing role with responsibility for service delivery, project coordination or operations support
• Experience managing teams delivering on-site, hybrid and virtual meetings
• Ability to lead and facilitate on-site, hybrid and virtual team members to ensure all technical aspects of the meeting are managed
• Experience in managing a team and leading effectively within a matrix environment
• Comfortable speaking to clients and establishing and maintaining relationships with third parties/vendors
• Excellent problem solving/decision making skills
• Outstanding written and oral communication skills
• Excellent organizational and planning skills with the ability to utilize technology and tools to enhance the effectiveness of deliverables and service
• Demonstrated negotiation skills
• Excellent interpersonal skills
• Ability to lead through influencing and negotiating
• Strong facilitation and coordination skills
• Ability to function effectively in a fast-paced environment and manage multiple projects simultaneously
• Ability to multi-process, delegate project tasks
• Proficient knowledge of MS Office, specifically Word, Excel, PowerPoint
• Valid drivers' license and able to obtain passport as needed with regular overnight travel required as well as early mornings, late nights and weekends
• Must live within commuting distance (60 miles or less) of an international airport
• Salesforce experience preferred
• Familiar with HTML & CSS