ServiceNow Sr. Business Analyst (HRSD/Workday/RestAPI)

KPG99 INC is seeking a ServiceNow Sr. Business Analyst to support the Workday transition. This role involves day-to-day ServiceNow production support and project-based work focused on Workday implementation, including rebuilding integrations and redesigning onboarding solutions.

Responsibilities:

• 20% day-to-day ServiceNow production support
• 80% project-based work supporting a major enterprise initiative: Workday implementation (core HCM)
• Key focus on rebuilding integrations and redesigning onboarding solutions using ServiceNow
• Split will be ~20% ServiceNow support / 80% Workday HCM implementation support

Requirements:

• Strong experience with ServiceNow Flow Designer (very important)
• 3+ years of ServiceNow administration or development
• Experience developing custom scripts in ServiceNow
• Intermediate or higher proficiency in JavaScript
• Strong experience building REST API transactions within ServiceNow
• 5+ years of Business Analyst experience
• 3+ years of hands-on ServiceNow experience
• Experience in HRSD / HR Service Delivery environments
• Exposure to Workday or other HCM systems
• Strong communication, stakeholder engagement, and organizational skills
• Designing or maintaining integrations using SOAP and REST
• Familiarity with ServiceNow IntegrationHub and pre-built spokes
• Experience working with HRSD lifecycle events (this is a big standout)