Customer Service Representative Spanish Bilingual - Insurance

AAA Auto Club Enterprises is hiring full-time, motivated Customer Service Representatives fluent in English and Spanish to join their Insurance Call Center team. The role involves assisting members with questions related to AAA memberships, delivering personalized solutions, and maintaining a positive attitude in a fast-paced environment.

Responsibilities:

• Answer inbound calls and assist members with questions related to AAA memberships
• Deliver personalized, proactive solutions and recommend valuable products and services
• Engage with members using strong communication and a friendly, problem-solving mindset
• Think quickly and critically to resolve issues—this is not a scripted environment
• Navigate multiple systems and tools while actively listening and multitasking
• Maintain a positive, can-do attitude in a fast-paced and evolving environment
• Participate in ongoing coaching and development to continually enhance your performance

Requirements:

• Prior customer service experience (recent call center experience preferred)
• Bilingual skills in English and Spanish, are required
• Excellent communication skills (written, verbal, and listening)
• Ability to multitask and navigate computer systems in real time
• A flexible, 'can-do' mindset and willingness to adapt to change
• High school diploma or GED
• Ability to pass a background check and drug screening
• Must reside within 80 miles of our Houston Branch office 8508 Highway 6 North, Houston, TX 77095