Zuora Business Analyst - Corporate IT
United States of America
Full Time
2 hours ago
H1B Sponsor Likely
Key skills
Zuora BillingSQLPL/SQLOrder-To-Cash (O2C)HTMLRevenue RecognitionCustomer serviceUnit TestingIntegration Testing
About this role
Donnelley Financial Solutions is a values-driven organization that delivers innovative software and service solutions for financial reporting and capital markets transactions. They are seeking a Zuora Business Analyst to provide technical support for Zuora Billing software, focusing on configuration and maintenance based on business requirements, while acting as a liaison between IT and functional teams.
Responsibilities:
- Act as the primary liaison between DFIN IT team, and critical functional teams (Billing Operations, Business Finance, etc.)
- Handle urgent escalation issues, ensuring we understand issues accurately and prioritize based on severity example like Month end, project timelines etc., and analyze possible solutions using DFIN system setups
- To Document responses and resolutions provided on issues identified, application bugs, reproduce, troubleshoot, resolve, and escalate to Zuora Support team
- To provide support in changing Invoice templates, rules and conditions by properly following and documenting approved changes to Test and Production systems
- Executes Zuora system unit testing, integration testing, and regression testing (builds test cases, performs tests, suggests changes to configuration or processes based on results, and resolves errors)
- Identify benefits, risks, and alternatives in proposed system design solutions and their impact on the integration with other applications
- Must be able to work independently as well as a team player and can manage own work independently with little to no supervision
Requirements:
- 3 – 4 years of ZUORA Billing experience required
- Strong SQL, PL/SQL, HTML skills required along with Working Knowledge of MS Office tools
- Ability to work efficiently in a time-critical environment and fast-paced environment
- Problem-solving capabilities as well as excellent customer service skills
- Ability to take ownership and follow through on client issues until resolution
- Ability to effectively communicate and coordinate with peers and senior management as required
- Experience working virtually and independently with minimum supervision and managing tasks on multiple projects simultaneously
- Order-To-Cash (O2C) cycle business process experience preferred
- Knowledge of accounting concepts and Revenue Recognition models is an addition