Business Analyst

Role Overview

• Collaborate with stakeholders to understand business objectives, pain points, and requirements
• Document current-state processes and systems and design future-state workflows
• Facilitate workshops, interviews, and requirements-gathering sessions
• Create clear, standardized process models using tools such as Lucidchart, Visio, or similar
• Define end-to-end process flows, decision points, SLAs, and exception scenarios
• Align process designs with organizational policies, data standards, and compliance requirements
• Design scalable integration and automation architectures using Workato, including data flows between key applications (e.g., CRM, ERP, support, and internal tools)
• Translate process designs and requirements into Workato recipes, connections, and workflows
• Establish and enforce integration best practices for naming standards, error handling, logging, and monitoring
• Partner with Workato admins/developers to build, test, and deploy recipes and connectors
• Write clear functional requirements, user stories, and acceptance criteria
• Maintain documentation for process maps, integration designs, data mappings, and configuration
• Contribute to integration and automation governance, including change control, security, and access standards
• Analyze performance of existing processes and Workato automations to identify areas for optimization
• Perform UAT coordination, test case definition, and issue tracking for new or changed automations
• Provide tier-2 support for Workato-related issues and collaborate with technical teams on resolution
• Communicate complex technical and process concepts in a clear, business-friendly way
• Influence prioritization of automation initiatives based on ROI, impact, and feasibility
• Provide training and enablement to business users on new processes and automations where needed

Requirements

• 2+ years of hands-on experience with Workato
• Bachelor's degree in Business, Information Systems, Computer Science, or related field (or equivalent combination of education and experience)
• Direct experience implementing and maintaining Workato recipes in a production environment
• Experience in SaaS
• Familiarity with key business applications relevant to our stack (e.g., Salesforce, NetSuite, SAP Concur, Zendesk, Jira, Workday, etc.)
• Solid understanding of APIs, webhooks, data transformations, authentication, and error handling
• Ability to work in a fast-paced, collaborative, and dynamic environment.
• Nice-to-have skills: Certifications in Business Analysis (IIBA), BPM, or Workato
• Change management experience (Prosci ADKAR, CCMP, or similar)
• Experience training business users on designing and building Workato recipes
• Proficiency with project management tools (e.g., Smartsheet, Lucidchart or equivalent)

Tech Stack

• ERP

Benefits

• fully covered medical premiums (employee-only)
• flexible PTO
• 401(k) plan
• dental and vision coverage
• remote work options
• $10,000 lifetime fertility stipend
• access to coworking spaces around the globe
• dedicated Recharge Holidays
• one long weekend each quarter to relax and reset