Senior ITSM / CMDB Consultant

About Us:

Established in 1997, PruTech is committed to innovative problem-solving, solution creation, and fostering strong client partnerships. Serving a diverse array of industries, from government to finance, retail, and manufacturing, PruTech operates from strategic locations including New York City, Washington DC, North Carolina, and boasts a nearshore office in Mexico City and multiple offshore offices in India.

With over two decades of experience in Information Technology and system integration, PruTech offers a comprehensive suite of services to meet evolving technological needs:

• Project-based system integration
• Custom software solutions
• Package implementations
• Consulting and advisory services
• Big data and analytics
• Nearshore and offshore services

At PruTech, we are dedicated to shaping the future of technology and driving success for our clients through innovative solutions and strategic partnerships.

Job Description

Public Safety is seeking supplemental support to assist with the day-to-day administration/management activities of its CMDB. Clinet needs a dedicated resource, with expertise in Remedy and tools (e.g, ADDM Discovery) for the management of these assets. The project consists of Critical Lifecycle Management Services, ADDM discovery, CMDB asset intake and administration/management and assistance with day to day services.

On-Site Work Location: 2 MTC, Brooklyn, NY Scheduled Work Hours: Normal business hours Monday-Friday 35 hours/week (not including mandatory unpaid meal break after 6 hours of work).
Projected Assignment Start Date: 4/6/2026
Projected Assignment End Date: 4/4/2028

SCOPE OF SERVICES:
1. Evaluating and gathering current BMC Remedy/Helix CMDB current practices and processes for current BAU work as well as NextGen related work
2. Reviewing Incident management, service request management, change management, configuration management and other ITIL process areas for current BAU work as well as NextGen related work
3. Reviewing Lifecycle tools such as Discovery, ADDM, Netscout, SCCM, and CMDB related tools and / or products
4. Troubleshooting and auditing of Incident, Release, Change and Lifecycle Management processes
5. Identifying and ensuring critical Configuration Items (CI) for current state and NextGen are properly accounted for and documented in the CMDB
6. Identifying, adding, modifying, and removing CIs via automation/remedy workflow
7. Reconciliation and validation of CI relationships for current BAU work as well as NextGen related work
8. Auditing configuration records and dependency information for current BAU work as well as NextGen related work
9. Determining areas for optimization and best practices for current BAU work as well as NextGen related work
10. Examining and recommending enhancements and potential tool-sets for Incident, Change, Service Requests, Release and Lifecycle control procedures
11. Provide applicable documentation, workflows, diagrams, etc.

MANDATORY SKILLS/EXPERIENCE

• Minimum 8 years of experience in BMC Remedy ARS, CMDB, ITSM, SLM, SRM development, customization, administration and support
• Remedy ARS, CMDB, ITSM installation and configuration experience in version 18.x and up
• Remedy integration experience with other tools like ADDM, Netcool/ScienceLogic, Active Directory
• Remedy smart reporting experience

DESIRABLE SKILLS/EXPERIENCE:
• BMC Remedy certification
• ITIL Certification
• Have previously worked with Public Safety City agencies

PruTech abides by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.