Help Desk Analyst I
Minnetonka, Minnesota, United States of America
Contract
3 hours ago
About this role
Description
We are looking for a dedicated Help Desk Analyst I to join our team in Minnetonka, Minnesota. In this long-term contract position, you will be responsible for providing exceptional technical support and customer service, ensuring issues are resolved efficiently and accurately. This role offers an opportunity to work in a collaborative environment while developing your expertise in various technologies.
Responsibilities:
Monitor incoming tickets and system alerts in ServiceNow, responding promptly and appropriately.
Document customer interactions with precision and maintain detailed records in line with organizational standards.
Update and manage tickets in accordance with established Service Level Agreements.
Follow organizational guidelines for delivery processes, including incident, problem, change, and knowledge management.
Escalate complex issues when necessary to ensure timely resolution.
Accurately record customer impact, resolution steps, and prioritize tasks based on policy and client needs.
Manage incident recovery, performance monitoring, and reporting with a focus on data accuracy.
Provide after-hours support, including nights and weekends, and participate in structured on-call rotations.
Foster attentive and quality interactions with customers while delivering excellent service.
Collaborate effectively with team members, partners, and internal staff to achieve shared goals.
Requirements
2+ years of previous experience in technical support
A Bachelor's degree, technical certifications, or equivalent qualifications are preferred.
Familiarity with technologies such as Windows 7, Windows 8, Windows 10, desktop and notebook hardware, Windows Server, and networking concepts.
Basic knowledge of email systems (Exchange/Office 365), Active Directory, and server hardware.
Strong verbal and written communication skills in English.
Ability to work collaboratively within a team and maintain a proactive approach.
Demonstrated ability to learn new technologies and adapt quickly to changing needs.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.
We are looking for a dedicated Help Desk Analyst I to join our team in Minnetonka, Minnesota. In this long-term contract position, you will be responsible for providing exceptional technical support and customer service, ensuring issues are resolved efficiently and accurately. This role offers an opportunity to work in a collaborative environment while developing your expertise in various technologies.
Responsibilities:
Monitor incoming tickets and system alerts in ServiceNow, responding promptly and appropriately.
Document customer interactions with precision and maintain detailed records in line with organizational standards.
Update and manage tickets in accordance with established Service Level Agreements.
Follow organizational guidelines for delivery processes, including incident, problem, change, and knowledge management.
Escalate complex issues when necessary to ensure timely resolution.
Accurately record customer impact, resolution steps, and prioritize tasks based on policy and client needs.
Manage incident recovery, performance monitoring, and reporting with a focus on data accuracy.
Provide after-hours support, including nights and weekends, and participate in structured on-call rotations.
Foster attentive and quality interactions with customers while delivering excellent service.
Collaborate effectively with team members, partners, and internal staff to achieve shared goals.
Requirements
2+ years of previous experience in technical support
A Bachelor's degree, technical certifications, or equivalent qualifications are preferred.
Familiarity with technologies such as Windows 7, Windows 8, Windows 10, desktop and notebook hardware, Windows Server, and networking concepts.
Basic knowledge of email systems (Exchange/Office 365), Active Directory, and server hardware.
Strong verbal and written communication skills in English.
Ability to work collaboratively within a team and maintain a proactive approach.
Demonstrated ability to learn new technologies and adapt quickly to changing needs.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.