Technical Support Analyst II - Audio-Visual
Houston, Texas, United States of America
Contract
18 hours ago
$31 USD
Key skills
GoAICommunication
About this role
Description
Overview
We are seeking a Technical Support Analyst II - Audio-Visual to provide hands-on, end-user focused support for enterprise audio-visual (AV) systems. This role is highly customer-facing and emphasizes proactive problem resolution, system health monitoring, and end-user enablement.
The ideal candidate has experience supporting AV environments, enjoys troubleshooting hardware and software issues, and is eager to learn and grow within a fast-paced, cross-functional environment. This role also requires physical activity, including lifting and maneuvering equipment during installations and troubleshooting.
Key Responsibilities
Requirements
Required Qualifications
Physical Requirements
Preferred Qualifications
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.
Overview
We are seeking a Technical Support Analyst II - Audio-Visual to provide hands-on, end-user focused support for enterprise audio-visual (AV) systems. This role is highly customer-facing and emphasizes proactive problem resolution, system health monitoring, and end-user enablement.
The ideal candidate has experience supporting AV environments, enjoys troubleshooting hardware and software issues, and is eager to learn and grow within a fast-paced, cross-functional environment. This role also requires physical activity, including lifting and maneuvering equipment during installations and troubleshooting.
Key Responsibilities
- Provide day-to-day support, maintenance, troubleshooting, and evaluation of conference room AV hardware and software
- Assist end users with meeting scheduling, setup, and real-time technical issues
- Support Microsoft Teams Rooms and enterprise conferencing environments
- Partner with senior AV staff to monitor and maintain the health of AV platforms and digital signage systems
- Perform daily site walkthroughs to proactively identify and resolve system issues
- Run system health reports and analyze trends to prevent future outages
- Provide end-user training to reduce recurring issues and improve adoption
- Support meetings and events, including camera tracking and room configuration
- Research and learn new AV technologies and production systems
- Deliver both onsite and remote field support as needed
Requirements
Required Qualifications
- Minimum of 1 year of relevant experience in:
- Audio-visual support, OR
- Microsoft 365 environments, OR
- Network or technical support roles
- Minimum of 1 year of end-user technical support experience
- Experience working with AV equipment such as:
- Microsoft Teams Rooms
- Crestron
- Polycom
- Logitech
- (Direct experience with all systems is not required)
- Strong troubleshooting, multitasking, and problem-solving skills
- Ability to analyze data and support reporting activities
- Excellent customer service and communication skills
- Self-motivated, detail-oriented, and proactive mindset
- Ability to adapt in a fast-paced, cross-functional environment
Physical Requirements
- Ability to lift up to 50 lbs
- Ability to bend, climb ladders, and maneuver under tables
- Comfortable performing physical setup and troubleshooting of AV equipment
Preferred Qualifications
- Experience supporting digital signage platforms
- Familiarity with device management tools and enterprise AV monitoring
- Experience working in corporate conference room or event support environments
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.