ServiceNow ITOM Architect

Job Title: ServiceNow ITOM Architect Experience: 10+ Years

Job Summary:

We are seeking an experienced ServiceNow ITOM Architect to lead the design, architecture, and implementation of IT Operations Management (ITOM) solutions. The ideal candidate will have deep expertise in ServiceNow ITOM modules, strong integration experience, and the ability to translate business requirements into scalable technical solutions.

Key Responsibilities:

• Lead architecture, design, and implementation of ServiceNow ITOM solutions (Discovery, Service Mapping, Event Management, CMDB).
• Define and maintain CMDB strategy, governance, and data model.
• Design integrations with upstream and downstream systems using REST, SOAP, MID Server, and APIs.
• Provide technical leadership and guidance to development teams.
• Translate business requirements into solution architecture and technical design documents.
• Implement best practices for ServiceNow platform performance, scalability, and security.
• Conduct workshops, stakeholder meetings, and solution presentations.
• Support deployment, testing, and post-implementation activities.

Required Skills & Qualifications:

• 10+ years of overall IT experience with 5+ years in ServiceNow ITOM.
• Strong hands-on experience in:
• Discovery
• Service Mapping
• Event Management
• CMDB & CSDM framework
• Experience with MID Server setup and troubleshooting.
• Strong knowledge of integrations (REST/SOAP APIs, web services).
• Experience with cloud platforms (AWS, Azure) and infrastructure technologies.
• Solid understanding of ITIL processes.
• Ability to create architecture diagrams and technical documentation.