Cluster Telecom Services Manager (CTSM)

Job Title: Cluster Telecom Services Manager (CTSM)
Client: NTT
Location: Los Angeles, CA (Hybrid 4 Days Onsite)
Employment Type: 6-Month Contract-to-Hire (C2H)
Expected Conversion Salary: ~$155K annually
Start Date: Early April

Role Overview

We are seeking an experienced Cluster Telecom Services Manager (CTSM) to provide strategic leadership and operational oversight of telecommunications and network services across multiple venues. This role is ideal for a highly organized and detail-oriented leader who thrives in fast-paced, high-visibility environments and excels at managing cross-functional teams.

The CTSM will lead and mentor Venue Telecom Service Managers (VTSMs), ensuring seamless service delivery, operational consistency, and alignment with organizational standards across all venues.

Key Responsibilities

• Oversee telecom service delivery across multiple venues, ensuring operational readiness, service quality, and consistency
• Lead, mentor, and support a team of Venue Telecom Service Managers (VTSMs), including performance management and escalation handling
• Act as the primary escalation point for telecom-related issues and coordinate resolutions with the Technology Operations Center (TOC)
• Develop and execute cluster-wide telecom strategies, schedules, and resource plans
• Ensure compliance with telecom standards, including Cisco LAN/WLAN architecture, VoIP systems, mobile networks, and spectrum management
• Provide leadership in incident management, triage, and issue resolution across multiple venues
• Align telecom operations with physical and cybersecurity protocols
• Collaborate with internal teams, external vendors, and government agencies to ensure seamless integration and service delivery
• Track risks, issues, and performance metrics, and provide regular reporting to senior leadership
• Support hiring, onboarding, and training of VTSMs and associated teams

Core Competencies

• Operational Excellence: Proven ability to manage complex, multi-site operations with strong planning, coordination, and execution skills
• Leadership & Communication: Confident communicator with the ability to lead under pressure, manage escalations, and present to senior stakeholders
• Customer Focus: Strong focus on delivering a seamless end-to-end experience while balancing competing priorities
• Attention to Detail: Exceptional organizational skills with a focus on accuracy, tracking, and accountability
• Stakeholder Management: Ability to collaborate effectively across teams, vendors, and partners while resolving complex challenges Required Qualifications
• 8+ years of experience in operations, project management, or technology leadership roles
• Minimum 3+ years managing multi-site teams, preferably in live events, sports, or venue environments
• Proven track record in managing high-visibility, large-scale operations
• Familiarity with telecommunications infrastructure; knowledge of Cisco LAN/WLAN and network security is a plus
• Strong leadership, problem-solving, and stakeholder engagement skills
• Highly proactive, detail-oriented, and capable of driving performance across distributed teams
• Bachelor's degree in Business, Information Technology, Event Operations, or related field
• Preferred certifications: PMP, ITIL, or equivalent