Director, Service Sales Executive

Strength in Trust 

OneTrust’s mission is to enable innovation through the responsible use of data and AI. We believe that ensuring data is trusted shouldn’t slow teams down—it should accelerate what’s possible. This led us to develop the first technology platform for responsible data use in 2016. Today, with AI representing the latest and most impactful expansion of data yet, OneTrust is once again redefining what responsible innovation looks like. OneTrust, the AI‑Ready Governance Platform™, unifies regulatory intelligence, automation, and connected governance workflows so businesses can continue to move at the speed of AI while ensuring good governance to prevent data misuse at scale. Trusted by thousands of organizations worldwide, OneTrust is shaping the future where trusted data becomes a transformative force for business and society. 

The Challenge

As the Director of CX Sales, you will lead the end-to-end go-to-market strategy and execution for OneTrust’s full Customer Experience value portfolio in North America —including Professional Services, Partner Services, Premium Support, Customer Success Packages, and other CX commercial offerings. This leader is responsible for ensuring all offerings are positioned to drive measurable customer success and business value.

You will collaborate closely with Sales, Product, Marketing, Finance, Partners & Alliances and the broader CX organization to integrate our capabilities into compelling, scalable, and repeatable sales motions. The ideal candidate combines strategic vision, customer-centric thinking, and operational excellence to build a CX sales engine that delivers outcomes for customers and revenue for OneTrust

Your Mission

• Drive customer outcomes through strategic positioning of CX offerings, ensuring the right combination of services, partners, success programs, and support are aligned to each customer’s goals
• Align the scale and scope of CX offerings with each customer’s size, maturity, and the complexity of their use cases to maximize value and execution success
• Partner with Product Sales teams to guide solution design, ensuring the right balance between product capabilities and service delivery—especially for large, global, and business-critical implementations
• Build and execute scalable, value-based selling motions that support high-impact CX positioning throughout the customer lifecycle
• Manage performance across CX revenue streams, including pipeline, attach rate, and margin—scaling execution through operational rigor and alignment

You Are

• A strategic leader who translates customer needs into commercially viable, outcome-aligned offerings
• A collaborative operator who builds trust and drives alignment across Sales, Product, and CX
• A compelling communicator who simplifies complexity into actionable value
• Experienced in building and scaling sales organizations tied to customer success
• Financially fluent, balancing business performance with long-term customer impact
• Adaptive and resilient in fast-paced environments, able to lead teams through change and ambiguity
• Comfortable engaging with senior stakeholders and building credibility across regions and industries

Required Experience

• 8+ years in services, sales, or customer success in SaaS—or equivalent experience with proven impact
• Proven experience in a similar role selling services and success packages, ideally in partnership with a product-led sales motion
• Demonstrated success leading or building a quota-carrying services or CX-oriented sales team
• Experience selling to and supporting large enterprise customers with complex use cases
• Background in services packaging, value-based pricing, and sales enablement
• Proven success aligning cross-functional stakeholders and influencing enterprise deal strategy
• Financial and operational acumen to manage performance across multiple revenue streams

Preferred Qualifications

• Experience designing and building services catalogs or success package offerings, including pricing, scoping, and go-to-market enablement
• Experience in a high-growth SaaS environment with global scale
• Experience leading cross-regional or globally distributed teams
• Familiarity with multiple CX delivery motions, including internal services, partner delivery, and premium support
• MBA or equivalent strategic/financial planning experience a plus

For California, Colorado, Connecticut, Nevada, New York, Rhode Island, and Washington-based candidates: the annual base pay range for this role is listed below. Within this range, individual pay is determined by several factors, including location, job-related skills, work experience, and relevant education and/or training. This role may also be eligible for discretionary bonuses, equity, and/or commissions, as well as benefits.

Salary Range$168,750—$253,125 USD

Where we Work

We are embracing an office-first culture, encouraging three days a week in office for most roles, with meaningful opportunities to collaborate and celebrate in person.

Each role may have specific requirements or flexibility depending on the scope of the position, so we encourage you to verify this with your recruiter during your first interview.

Benefits

As an employee at OneTrust, you will be part of the OneTeam. That means you’ll receive support physically, mentally, and emotionally so that you can do your best work both in and out of the office. This includes comprehensive healthcare coverage, flexible PTO, equity RSUs, annual performance bonus opportunities, retirement account support, 14+ weeks of paid parental leave, career development opportunities, company-paid privacy certification exam fees, and much more. Specific benefits differ by country. For more information, talk to your recruiter or visit onetrust.com/careers.

Resources  

Check out the following to learn more about OneTrust and its people: 

• OneTrust Careers on YouTube
• @LifeatOneTrust on Instagram

Your Data

You have the right to have your personal data updated or removed. You also have the right to have a copy of the information OneTrust holds about you. Further details about these rights are available on the website in our Privacy Overview. You can change your mind at any time and have your personal data removed from our database. In order to do this you must contact us and let us know you wish to be removed. The request should be made on the Data Subject Request Form.

Recruitment fraud warning: OneTrust is aware of scams involving false offers of employment with our company. The fraudulent jobs, interviews and job offers use fake websites, email addresses, group chat and text messages. Be aware that we never ask candidates for personal information, IDs or bank information during the interview process. We do not interview prospective candidates via instant message or group chat, and do not require candidates to purchase products or services, or process payments on our behalf as a condition of any employment offer. Please note that any legitimate interview availability requests will come directly from a OneTrust recruiter with an "@onetrust.com" email address. You may also receive legitimate emails from "@us.greenhouse-mail.io". Recruiters will only reach out to candidates who have applied for a role through our ATS (Greenhouse) or prospects via LinkedIn InMail. Job offers will come from a recruiter and may have a "@docusign.net" email address. For more information or if you have been targeted please reach out to askrecruiting@onetrust.com.

Our Commitment to You 

When you join OneTrust you are stepping onto a launching pad — the countdown has begun. The destination? A career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work. As a pioneer, your voice and expertise will help chart the direction of an entirely new category. Our commitment to putting people first starts with you. Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your uniquely, unique career. 

OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by local laws.