About this role
Axon is on a mission to Protect Life, seeking a Key Account Leader responsible for selling products and services to law enforcement agencies. The role involves managing client relationships, developing account strategies, and ensuring customer satisfaction while driving revenue growth.
Responsibilities:
- Manage and grow revenue and market share at designated agencies to maximize customer satisfaction and achieve strategic objectives
- Develop and maintain client relationships to ultimately drive revenue growth
- Develop and execute account strategy by collaborating with account team to deliver stronger, more relevant value propositions
- Track customer activity in internal systems in order to execute on account strategy and identify additional opportunities
- Cultivate customer relationships and ensure effective service delivery to accounts
- Focus on customer's satisfaction, know the customer's business and workflows, develop proper contact network within accounts
- Work with and bring in experts/specialists where required
- Oversee and know all account activities for your book of business
- Own account relationship and drive overall customer satisfaction for assigned accounts
- Responsible for forecasting, keep management in touch with accounts in a timely fashion, gather intelligence on competitor activity, and give feedback to marketing
- May provide customer product training as necessary
- Accountable for individual expense budget management