Specialist, Business Capability Team Analysis (P&C)

Nationwide is a Fortune 100 company focused on helping people protect what matters most to them. The Specialist in the Business Capability Team will provide subject matter expertise, analyze business processes, and support the alignment of technology solutions with business strategies to enhance customer value.

Responsibilities:

• Analyzes user needs, defines and documents business requirements, validates assumptions, evaluates solution options, partners with User Experience to create prototypes, leads proof of concepts, recommends appropriate solutions to Business Capability Manager. Provides insight for Business Capability Owner to support prioritization of the work
• Provides business process expertise directly or by leveraging SMEs; Conducts current state and future state process analysis
• Consistently reviews KPIs that measure effectiveness of the product and journey with customers. Provide insights to Business Capability Manager on areas of opportunity and/or focus
• Leverage curiosity and questions to ensure you gain the right understanding of current process and potential go forward options
• Keeps up on the latest industry trends as well as customer needs and behaviors
• Continually leverage technical skills and expertise and teach/train less experiences team members
• Participates in agile ceremonies, daily stand ups, show and tells, iteration planning and retrospectives
• Execute design and development on business configurable tools where applicable in support of operational partners

Requirements:

• Hands-on experience configuring business processes and workflows using automation platforms such as SS&C AWD (Chorus) or similar tools
• Strong ability to gather, analyze, and document business requirements and translate them into effective system configurations and process maps
• Working knowledge of APIs, web services, and data mapping concepts to support integrations across enterprise systems
• Proficiency in SQL (or similar query languages) for data validation, reporting, and troubleshooting configuration or workflow issues
• Experience with enterprise software configuration and basic system administration, including promoting changes across development, test, and production environments and using version control concepts
• Understanding of Property & Casualty (P&C) insurance operations—particularly claims, underwriting, and policy servicing—with the ability to align technical solutions to real-world workflows
• Ability to partner closely with business stakeholders, lead requirement discussions, and ensure technical solutions meet operational needs
• Analytical mindset with the ability to troubleshoot configuration issues, identify root causes, and recommend scalable, long-term improvements
• Experience supporting process improvement efforts, including identifying automation opportunities and improving efficiency through configuration changes
• Comfort working in Agile or product-oriented delivery environments, collaborating with cross-functional teams including business, IT, and product partners
• Bachelors degree in business, IT or related field with advanced degree preferred
• Typically, 5 or more years of demonstrated experience delivering initiatives and conducting customer research to inform value-based solutions
• Experience executing in an agile environment, product-centric principles and managing mid-level initiatives
• Sound knowledge of insurance industry, agile planning practices and customer design principles
• Ability to analyze quantitative and qualitative information and summarize for consumption by all levels
• Ability to develop recommendations and influence the strategic vision and multi-year roadmap
• Strong business process design skills and ability to communicate findings in a clear and concise manner
• Ability to work interpedently and manage intermediate to advanced tasks that span different subject matters
• Strong oral and written communication skills are crucial