Toyota Material Handling is seeking a passionate and dedicated Field Service Engineer - Automation to provide engineering and technical support for Automation products. The role involves collaborating with cross-functional teams, providing feedback to product development, and training others while working in a fully remote environment.
Responsibilities:
- Be involved with new development projects as a field representative to understand impacts of new development activities on existing product lines as well as how new products will be supported once available to the field
- Collaborate with cross functional teams, including product development and engineering to incorporate user feedback and insights into product enhancements and updates
- Provide field feedback to product development teams for inclusion in development efforts
- Review and provide technical and professional feedback on technical publication documents and training programs
- Create and update Standard Work Documentation
- Provide updates and insights to new development efforts to field support teams
- Act as initial subject matter expert on engineering development efforts and guides learning of field support teams
- Interact with customers and Solutions and Support Centers to garnish feedback on products
- Analyze data from automated truck logs to identify trends and troubleshooting steps
- Provide training to other employees, partners, advocates and customers
Requirements:
- Bachelor's degree in engineering or computer science
- Competent in applicable PC applications
- Proficient in Microsoft Office programs including Word, Excel, and PowerPoint
- Strong communication skills
- Ability to present technical material to a technically diverse audience as well as a non-technically diverse audience
- Ability to be on a rotating 24/7 on-call schedule
- Works well in a team or individual environment
- Experience in the Material Handling Systems Industry
- 1+ years of engineering experience or a master's degree in engineering
- Systems integration or networking exposure
- Understanding of various software programming languages (C, C+, Linux)
- Understanding of wireless networking and networking infrastructure
- Additional knowledge of Raymond Material Handling equipment
- Project management experience