Field Service Engineer - Automation

Toyota Material Handling is seeking a passionate and dedicated Field Service Engineer - Automation to provide engineering and technical support for Automation products. The role involves collaborating with cross-functional teams, providing feedback to product development, and training others while working in a fully remote environment.

Responsibilities:

• Be involved with new development projects as a field representative to understand impacts of new development activities on existing product lines as well as how new products will be supported once available to the field
• Collaborate with cross functional teams, including product development and engineering to incorporate user feedback and insights into product enhancements and updates
• Provide field feedback to product development teams for inclusion in development efforts
• Review and provide technical and professional feedback on technical publication documents and training programs
• Create and update Standard Work Documentation
• Provide updates and insights to new development efforts to field support teams
• Act as initial subject matter expert on engineering development efforts and guides learning of field support teams
• Interact with customers and Solutions and Support Centers to garnish feedback on products
• Analyze data from automated truck logs to identify trends and troubleshooting steps
• Provide training to other employees, partners, advocates and customers

Requirements:

• Bachelor's degree in engineering or computer science
• Competent in applicable PC applications
• Proficient in Microsoft Office programs including Word, Excel, and PowerPoint
• Strong communication skills
• Ability to present technical material to a technically diverse audience as well as a non-technically diverse audience
• Ability to be on a rotating 24/7 on-call schedule
• Works well in a team or individual environment
• Experience in the Material Handling Systems Industry
• 1+ years of engineering experience or a master's degree in engineering
• Systems integration or networking exposure
• Understanding of various software programming languages (C, C+, Linux)
• Understanding of wireless networking and networking infrastructure
• Additional knowledge of Raymond Material Handling equipment
• Project management experience