Customer Success Manager (CSM)

Genesee Scientific is a leading supplier to global research markets, committed to improving communities through science. The Customer Success Manager (CSM) will build and maintain strong customer relationships, identify growth opportunities, and ensure profitability while achieving sales and revenue targets.

Responsibilities:

• Take ownership of the needs of our customers to build and sustain strong customer relationships
• Execute plans to meet annual sales and gross margin goals
• Drive implementation and growth of e-procurement accounts with customers
• Manage pricing to achieve financial targets
• Independently make decisions while leveraging available resources to fulfill customer requirements, fostering seamless collaboration with cross functional teams
• Monitor competitor and industry activity, staying updated on new products/services and relevant customer information to integrate into the business plan
• Maintain accurate reporting, records, and files necessary for proper management of territory
• Report customer issues or potential problems and completes additional tasks assigned by the manager
• Provide customers with updates on supply and price trends, aiding inventory management, and offer consultative support
• Maintain a positive representation of Genesee Scientific during all interactions at customer sites

Requirements:

• Bachelor's degree in business, science or equivalent experience
• One plus years of customer-facing experience in supporting and nurturing relationships and solving problems
• Demonstrated success in driving engagement with prospects virtually, leveraging CRM and other modern tools to advance prospects along the qualification journey
• Proven track record or demonstrated ability to effectively deliver sales and marketing information that influences customer decision making
• Strong verbal and written communication, negotiation, sales, interpersonal and presentation skills
• Proficient in Microsoft Office Suite applications
• Results orientated, strong work ethic and an ability to excel within a rapidly changing and growing organization
• Ability to thrive in a fast-paced, collaborative environment and effectively manage multiple priorities
• Perform the following tasks, with or without reasonable accommodation: Primarily sedentary work on a computer in a home office environment
• The role requires minimal physical exertion, involving tasks such as walking, standing, bending, reaching, and occasionally lifting or carrying objects weighing less than 25 lbs
• Minimal travel up to 10% within the territory, and may include occasional overnight travel
• Experience with Salesforce is a plus
• Lab experience a plus