Professional Services Project Manager

Veza is the identity security company transforming how organizations manage access through their Intelligent Access platform. The Professional Services Project Manager will coordinate the delivery of onboarding, implementation, integration, and consulting services to help customers successfully adopt the Veza platform, enhancing their security posture and driving business outcomes.

Responsibilities:

• Own and manage all parts of project delivery, including timeline, risks/issues, and quality, delivering to the customer's requirements and desired outcomes
• Partner with Sales, Solution Engineering, and prospects/customers to collect requirements, scope, and propose services solutions to meet technical and business needs
• Collaborate closely with one or more deployment, implementation, and consulting engineers and other SMEs to deliver the scope of work quickly and effectively
• Manage customer expectations and communications, including project kickoff and status reporting
• Own and manage project scope, deliverables, and artifacts, including project plans, timelines, and status reports, to provide visibility internally and externally as to the status of the project
• Effectively manage escalations related to issues encountered during implementation and initial customer go-live
• Drive decisions on technical decisions quickly and effectively while also keeping the projects on track
• Cultivate relationships and trust with our customers, helping align on a technical implementation strategy to help them realize success
• Collaborate with sales, support, and other members of the Veza team to deliver a superior customer experience
• Facilitate the sharing of customer feedback internally

Requirements:

• A desire to proactively deliver solutions to customers in a fast-paced, high-performing environment
• 5 or more years of experience working with enterprise customers with technical, cloud-based solutions as a services, onboarding, or implementation project manager or equivalent role
• Ability to manage complex projects with large enterprise customers
• Proven experience managing customers through challenging situations by finding solutions and workarounds
• Ability to manage multiple engagements in parallel
• Excellent time and organizational management skills and familiarity with modern practices and methodologies
• Experience navigating ambiguity with a self-starter mindset
• Knowledgeable in customer education/ training and guiding troubleshooting issues
• Strong communication skills, with the ability to tailor messaging from front-line engineer to internal and customer leadership
• Superior delivery and project management skills with the ability to have well-structure plans to drive customer timelines
• Experience with Project Management (e.g. Smartsheet, MS Project, Jira, etc.) and PSA (e.g. Certinia/Financial Force) tooling