Permanent Display Production Manager

Quad is a global marketing experience company dedicated to helping clients enhance their marketing effectiveness. The Production Manager oversees all facets of production, ensuring high-quality delivery of permanent displays and signage while managing vendor relationships and project timelines.

Responsibilities:

• Collect project requirements and oversee all production aspects for the client, coordinating with vendors on delivery schedules and keeping project statuses updated
• Enter all project specifications and relevant data into the internal system, maintaining key data points such as customer quotes, purchase orders, and invoices
• Execute projects within contract-specified timelines, adhering to budget requirements and quality standards
• Collaborate with vendors on the design and sampling of new displays, signage, or fixtures
• Coordinate sample production and approval processes
• Assist in sourcing new and alternative products or reliable vendors
• Partner with vendors to negotiate optimal pricing, lead times, and terms
• Evaluate spending and seek ways to improve and enhance the quality of purchased products
• Maintain and manage vendor relationships to foster improved quality and service, including resolving issues and exploring cost reduction or efficiency improvement options
• Build relationships and communication channels with internal clients to ensure smooth workflow and handoffs
• Develop a knowledge base of suppliers
• Continuously seek opportunities to improve customer satisfaction
• Review supplier quality performance, recommend improvements, or discontinue relationships if necessary
• Act as a liaison between internal and external stakeholders, agencies, and suppliers to ensure quality and timely delivery within budget
• Execute production efficiently following established business processes
• Provide high-quality customer service, keeping internal clients informed with relevant status updates
• Draft instruction sheets and collaborate with the design team for final layouts
• Escalate production issues to management immediately
• Manage a variety of complex and diverse product offerings from start to finish, including installation
• Approve supplier samples, pre-production materials, finished parts packaging materials, and processes
• Create pre-production units for approval by the customer, sales, and department manager as needed

Requirements:

• Bachelor's degree preferred
• At least 3 years of experience in producing permanent and semi-permanent retail displays
• Experience in client communication and problem-solving with a solution-oriented approach
• Proven success in purchasing within a manufacturing, client, or agency setting
• Experience in procuring retail permanent displays, signage, lighting, textiles, plastic, wood, and steel construction
• Advanced proficiency in Microsoft Office, particularly Excel
• Ability to read blueprints and some construction experience
• Self-motivated, dependable, and diligent
• Highly organized, customer-focused, and a problem solver
• Demonstrated ability to learn and apply new technology in a professional setting
• Capable of working independently with a strong drive to achieve goals and succeed
• Skilled in vendor negotiations and project management