ServiceNow Developer

Job Title: ServiceNow Developer

Location: Remote

Duration: Long-term (12+ Months)

Description:
ServiceNow Software Developer with minimum 4 years development experience in ServiceNow
Required CSA Admin certification
Strong oral and written communication skills and ability to leverage AI in daily work
ServiceNow Application Development experience in two or more of the following areas:
Hands-on experience configuring and developing in ServiceNow, including form and field creation/updates (backend and/or Studio), Client
Scripts, Business Rules, Catalog Items and scripting, group and role administration, flows (Flow Designer), notifications, email configuration, and scheduled jobs
ITSM modules: Change, Incident, Knowledge, Problem Management
SPM modules: Demand and PPM
Integrations using REST API and Transform Maps
CMDB Configuration and Development
Hands-on experience configuring and developing in ServiceNow, including form and field creation/updates (backend configuration and/or App Engine Studio)
Strong understanding of the ServiceNow data model (tables, inheritance, dictionary attributes), update sets
Develop, enhance, and maintain ServiceNow client-side and server-side scripting, including Client Scripts and Business Rules
Design and implement Service Catalog solutions, including Catalog Items, variables, UI Policies, UI Actions, UI Builder/ Service Portal, Workspaces
Knowledge of users, groups, roles
Experience creating, modifying, troubleshooting ACLs (Access Control Rules)
Experience using Flow Designer, including approvals, task orchestration, etc.
Experience with automated testing and quality practices: ATF (Automated Test Framework)

Proficient in the following qualifications:
Knowledge/experience of SDLC practices
Effective liaison leading technical development teams
Strong facilitation skills to effectively lead discussions across multiple groups
Oral and written communication skills including presenting to management
Knowledge/experience with Agile methodologies
Knowledge/experience of SDLC practices
Change Management and Configuration Management (VersionOne, ServiceNow, etc.)
Application Lifecycle Management (ALM)
Problem/Risk Management
MS Office Suite
Knowledge in AI tools (GitHub Copilot, Playwright)

Preferred:
ServiceNow application development experience in two or more of the following areas:
ITSM modules including Incident, Change, Problem, and Knowledge Management
SPM modules including Demand and Project Portfolio Management (PPM)
Integrations using REST APIs, including data imports/exports and Transform Maps, Auth/JWT, MID
Server, Integration Hub spokes, error handling/retries, and monitoring
CMDB configuration and development (tables/classes, relationships, IRE, data quality, and governance)

About IDEXCEL, INC
Idexcel is an IT services organization, with a mission to bring great people and great organizations together. Our diverse client base represents a wide range of industries, including technology, telecom, insurance, healthcare, manufacturing, banking & financial services, food & commodities trading and federal organizations. Our teams of experienced recruiters directly work with client companies seeking exceptional people to help with their business initiatives. Idexcel, Inc. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law.