Key skills
Performance OptimizationServiceNow
About this role
ServiceNow Developer / Architect
Start Date: Immediate
Duration: 12+ months to start (Long Term Engagement)
Location: Remote
Preferred Skills:
- Support daily operations and routine maintenance of the ServiceNow platform, ensuring stability, security, and optimal performance.
- Address and resolve incidents, service requests, and issues reported by users, maintaining a high level of customer satisfaction. Participate in the design, development, testing, and implementation of new ServiceNow features, modules, integrations, and enhancements.
- Configure workflows, business rules, UI policies, client scripts, and related platform elements in accordance with best practices and corporate governance standards.
- Collaborate with cross-functional teams, including business analysts, operations, and IT, to understand requirements and deliver effective solutions.
- Assist with platform upgrades, patching, and performance optimization initiatives.
- Document technical processes, solution designs, and configuration changes for knowledge sharing and audit purposes.
- Support user training, demonstrations, and day-to-day questions to foster adoption and platform utilization.
- Maintain awareness of platform changes, ServiceNow releases, and industry trends to help identify opportunities for continuous improvement.
- 0Expected Deliverables date is a critical thinker who excels in highvisibility, missionfocused environments and is driven to impact national security.
Education: Bachelors