Engagement Leader - Interactive Response Technology

ROLE SUMMARY

The Engagement Leader - Interactive Response Technology is a Senior Director role within the Interactive Response Technology Global Oversight Team (IGOT), accountable for defining and executing Pfizer’s enterprise-wide Interactive Response Technology engagement strategy across internal and external platforms. This role leads a global organization of approximately 15–20 FTEs and contractors and serves as the single accountable owner for Interactive Response Technology engagement across a diverse, high complexity clinical portfolio.

The role is responsible for strategic portfolio oversight, vendor governance, quality and compliance accountability, and cross functional alignment, ensuring that Interactive Response Technology solutions enable safe, compliant, and patient centric clinical trials at scale. The Interactive Response Technology Engagement Group Lead represents Pfizer in senior internal forums and external vendor governance, arbitrating tradeoffs across cost, quality, speed, and risk.

This position reports to the Head of Clinical Supply Informatics & Technology (CSIT) within Global Clinical Supply.

ROLE RESPONSIBILITIES

• Define and continuously evolve the Interactive Response Technology engagement operating model and strategy across Global Clinical Supply, aligned to portfolio complexity, therapeutic area needs, and enterprise priorities.
• Own portfolio level decision making for Interactive Response Technology deployment approaches, including internal vs external solutions, vendor selection, and escalation pathways.
• Anticipate emerging risks and opportunities and influence senior leadership decisions impacting clinical delivery, compliance posture, and patient outcomes.

People, Resource & Financial Accountability

• Lead, develop, and retain a high performing global team, establishing clear accountability, succession planning, and capability development.
• Plan and manage portfolio capacity and resourcing, leveraging resources both within and outside direct authority to meet business demands.
• Partner with finance, procurement, and leadership to balance cost, quality, and delivery tradeoffs across the Interactive Response Technology portfolio.

Vendor Governance & External Influence

• Serve as Pfizer’s senior escalation point for Interactive Response Technology vendors, leading governance forums, performance management, and remediation efforts.
• Represent IGOT in audits, inspections, and executive level vendor discussions, ensuring transparent, defensible, and compliant outcomes.
• Drive continuous improvement in vendor performance, quality culture, and innovation adoption.

Quality, Compliance & Risk Ownership

• Maintain accountability for compliance with GCP, GMP, 21 CFR Part 11, and applicable regulations across internal and vendor hosted Interactive Response Technology systems.
• Sponsor and lead quality investigations, CAPA strategies, and operating model enhancements to mitigate systemic risk.
• Act as SOP owner and ensure inspection readiness across IGOT and partner lines.

Cross Functional & Enterprise Leadership

• Influence and align stakeholders across GCS, CD&O, Digital & Technology, Quality, and external partners.
• Sponsor and lead cross functional initiatives that improve enterprise efficiency, compliance, and patient experience.
• Recognized internally and externally as a subject matter expert in IRT, clinical supply systems, and regulated digital delivery.

BASIC QUALIFICATIONS

• A successful candidate will have a BA/BS with at least 12+ years of experience, an MBA/MS with at least 10+ years of experience, a PhD/JD with at least 7 years of experience, or an MD/DVM with at least 5 years of experience.
• Strong knowledge of clinical supply systems and processes, and how IRT enables compliant, patient‑centric trial execution at scale.
• Demonstrated experience leading enterprise‑level IRT strategy and operating models, including standardization, scalability, and risk‑based deployment approaches.
• Extensive experience working in regulated environments, with strong understanding of GCP, GMP, 21 CFR Part 11, and computerized system validation principles.
• Hands‑on knowledge of system lifecycle management, including requirements definition, configuration oversight, user acceptance testing (UAT), release approval, and system changes.
• Proven ability to govern IRT vendor performance, including technical due diligence, quality oversight, issue remediation, and escalation management.
• Strong digital and technology fluency, enabling effective partnership with Digital & Technology, Quality, and external vendors on modern, scalable, and compliant solutions.
• Proven experience in strategic leadership and business management. 
• Expertise in Interactive Response Technology systems. 
• Ability to develop and implement strategic plans. 
• Proficient in managing cross-functional teams. 
• Strong analytical and problem-solving capabilities. 
• Excellent communication and collaboration skills.

PREFERRED QUALIFICATIONS

• Expertise in the pharmaceutical or biotech industry. 
• Experience with large-scale technology implementations. 
• Advanced project management skills. 
• Strategic thinking with a track record of successful strategic implementations. 
• Strong leadership and influence skills. 
• Ability to foster innovation and drive continuous improvement. 
• Excellent interpersonal and communication skills. 
• Ability to adapt to changing business needs and environments. 
• Proven experience in managing Pfizer direct reports effectively. 
• Skills in fostering an inclusive and diverse work environment for Pfizer direct reports.

Organizational Relationships:

• Reports to the Head of Clinical Supply Informatics & Technology, Global Clinical Supply.
• Directly manages the IGOT Engagement team.
• Close partnership with CD&O key customer contacts, external IRT suppliers, Digital and Quality.
• Peer with other GCS functional line leaders globally.

Resources Managed:

• Ensures careful management of Functional Line and GCS budget.
• Accountable for budget forecasting and management of all external IRT supplier budgets.

Supervision:

• This role leads a global organization of approximately 15–20 FTEs, additional supplier contractors in a mix of people managers and individuals’ contributors ranging from manager, senior manager and director level.
• Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.
   

PHYSICAL/MENTAL REQUIREMENTS

NA

NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS

• This role requires approximately 10% travel time to various Pfizer and supplier sites and requires flexibility to accommodate global working hours.

Additional Information:

• Work Location Assignment: Hybrid ( This is a hybrid role requiring you to live within commuting distance and work on-site an average of 2.5 days per week or more as needed.)
• Last Day to Apply: April 3, 2026

The annual base salary for this position ranges from $214,900.00 to $358,100.00. In addition, this position is eligible for participation in Pfizer’s Global Performance Plan with a bonus target of 22.5% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site – U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States.

Relocation assistance may be available based on business needs and/or eligibility.

Candidates must be authorized to be employed in the U.S. by any employer.

U.S. work visa sponsorship (such as TN, O-1, H-1B, etc.) is not available for this role now or in the future.

Sunshine Act

Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations.  These laws and regulations require Pfizer to provide government agencies with information such as a health care provider’s name, address and the type of payments or other value received, generally for public disclosure.  Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act.  Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government.  If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.

EEO & Employment Eligibility

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status.  Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA.  Pfizer is an E-Verify employer.  This position requires permanent work authorization in the United States.

Pfizer endeavors to make www.pfizer.com/careers accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process and/or interviewing, please email disabilityrecruitment@pfizer.com. This is to be used solely for accommodation requests with respect to the accessibility of our website, online application process and/or interviewing. Requests for any other reason will not be returned.

Logistics & Supply Chain Mgmt