Senior Healthcare Program Manager

Press Ganey is the leading experience measurement, data analytics, and insights provider for complex industries. The Senior Program Manager will lead a large, complex, cross-functional healthcare program, responsible for program governance, coordination, and communication with stakeholders to ensure alignment and progress.

Responsibilities:

• Own end-to-end program coordination and governance for a large, high-complexity client engagement
• Establish and maintain clear program structure, including centralized tracking of workstreams, dependencies, and deliverables
• Develop and manage an integrated program plan across multiple teams and workstreams
• Create and maintain structured action tracking and ensure accountability across all stakeholders
• Operate as the central coordination point across internal teams to ensure alignment and clarity
• Establish and enforce program governance standards, including meeting cadence, reporting structure, and escalation pathways
• Centralize program materials, ensuring a single source of truth for status, risks, and decisions
• Facilitate governance meetings and ensure outcomes, actions, and ownership are clearly documented and followed through
• Ensure consistent program visibility for both internal stakeholders and client leadership
• Own the escalation process, including identification, documentation, and structured resolution of issues
• Rapidly assess program health and identify areas of risk, misalignment, or inefficiency
• Drive cross-functional response during escalations, ensuring clear ownership and timely resolution
• Provide clear, concise updates to stakeholders at all levels, including executive audiences
• Assess and stabilize programs that are not operating effectively, particularly in early or high-risk stages
• Identify gaps in governance, coordination, and communication, and implement structured improvements
• Develop recovery plans for at-risk timelines or deliverables
• Bring structure and clarity to ambiguous or fast-moving program environments
• Coordinate closely with implementation managers (workstream project managers), technical teams, support, and product partners to align execution
• Ensure teams are working toward shared priorities with clear ownership and accountability
• Balance hands-on coordination during high-risk periods with stepping back once stable processes are in place
• Partner with Growth and Advisors to maintain alignment while reinforcing clear ownership boundaries
• Engage directly with senior stakeholders, demonstrating strong executive presence and clear communication
• Adjust communication style across audiences, from detailed technical coordination to concise executive updates
• Surface tradeoffs, risks, and decisions early, ensuring stakeholders have clear visibility
• Utilize program management tools such as Wrike to manage program plans, action tracking, and reporting
• Develop and refine program templates, governance standards, and best practices
• Leverage AI tools to improve efficiency in summarization, communication, and reporting (not required, but preferred)

Requirements:

• 10+ years of experience in program, project, or client delivery management, preferably in consulting, healthcare, health tech, or enterprise SaaS environments
• Demonstrated success managing large, complex programs with multiple workstreams, stakeholders, and competing priorities
• Experience stabilizing or turning around programs that are not operating effectively
• Strong executive presence, with the ability to communicate clearly and confidently with senior stakeholders
• Proven ability to influence without authority and drive alignment across cross-functional teams
• Strong organizational and documentation discipline, with the ability to create structure in ambiguous environments
• Comfort operating in fast-moving, high-pressure environments with competing priorities
• Healthcare experience is helpful but not required; strong program management experience is prioritized
• Bachelor's degree required
• Experience with project management platforms such as Wrike, Teamwork, Smartsheet is a plus
• Project Management certifications such as PMP or PgMP are a plus
• Master's degree (MBA, Healthcare Administration, Public Health, or related field) is a plus
• Leverage AI tools to improve efficiency in summarization, communication, and reporting (not required, but preferred)