Product Designer I - UX

RealPage, Inc. is focused on bringing AI agents to life within their products. As a Product Designer, you will play a crucial role in product development, representing customers and end-users while collaborating closely with product and engineering teams to create user-centered designs.

Responsibilities:

• Use personas and a narrative to story-tell the problem to solve and its solution
• Extract requirements from customer pain points
• Conduct user, customer, and SME interviews
• Clearly document knowledge, existing workflows, and pain points gained from user, customer, and SME interviews
• Solve product/user problems utilizing user-centered design thinking
• Document the design solution's workflow and functional specifications for Engineering to build
• Work with PM to align on design solution and assist in discovery efforts with producing discussion guides and conducting SME interviews
• Work with engineers and QA to be able to communicate designed functionality and workflows for ticketing and quality control testing
• Utilize design standards system in designing a solution and work with Design Standards team to provide feedback on design system evolution
• Work with UX researchers in continuous discovery efforts
• Understanding how to establish success metrics to gauge adoption and solution validation
• Grow with RP Product Design Center of Excellence curriculum and be mentored by senior product designers

Requirements:

• Passing completion of UX coursework (degrees, certificates, bootcamps, online courses accepted)
• Portfolio must tell human stories, demonstrate ability to assess a problem, show work of problem-solving, and communicate design solution with low-fidelity wireframes and high-fidelity clickable prototype, and possess metrics of success for user outcomes
• Minimum 2 years experience with UX, design, architecture or similar field experience
• Clear demonstration of ability to empathize with user
• Experience with agile design and development practices and user-centered design thinking
• Interpersonal skills to work collaboratively and efficiently in cross-functional teams
• Must be comfortable sharing work in all stages and appetite for rounds of iterative design
• Comfortable communicating to executives and represent design POV: Demonstrate excellent communication, visual presentation, and speaking skills to be able to present to internal team and stakeholders
• Must be adept in practice of and documentation of problem-solving: Demonstrate excellent analytical and problem-solving skills and ways to visually and verbally communicate problem statement, challenges, and solutions
• Must be detail-oriented
• Must be able to manage work within established deadlines
• Embrace a collaborative approach - great ideas come from all places!
• Must have appetite to learn and grow into a lead product designer
• Background in humanities, architecture, or psychology-related field
• Strong sense of curiosity and able to follow through gut feelings
• Adept at async communication and working with people in other time zones
• Can-do attitude and the energy to achieve a variety of levels of done-ness
• Experience in rapid prototyping tools (Figma preferred) and collaborative online tools (Miro, Mural, Notion, Figjam...)