Technical Presales, Solution Architect, Customer Success Manager – IDP, Platform Engineering, DevOps, CMP

Role Overview

• Presales & solution architect & Technical Presentation: a requirement
• Platform Advocacy: Confidently present the advantages of Cycloid and clearly articulate its competitive differentiators to a wide range of technical and business stakeholders.
• Solution Architecture: Understand customer requirements and design the optimal technical solution utilizing the Cycloid platform, focusing on cloud architecture and integration strategy.
• Lead Proof of Concepts: Translate prospects business needs into PoC success criteria.
• Advise and design the solution using your DevOps skills and implement the needed automation. Demonstrate the PoC solution and ensure a high conversion rate.
• RFP/RFI Response: Provide expert technical input and content for RFPs, RFIs, and security questionnaires.
• Customer Success Management (CSM): Proactively engage with existing customers to maximize their adoption of the Cycloid platform and ensure they are achieving their desired business outcomes.
• Technical Consulting: Act as the primary technical point of contact, advising customers on best practices for using Cycloid with their public and private cloud environments.
• Growth & Expansion: Identify opportunities for upselling and cross-selling through a deep understanding of the customer's technical roadmap and unmet needs.
• Technical Content Creation: Collaborate closely with the Marketing team to create compelling technical marketing materials, including blog posts, case studies, and technical sections for website.
• Public Speaking: Deliver technical presentations and product demonstrations at webinars, industry events, and conferences.

Requirements

• 10 years of experience in a customer-facing role: Presales, Solutions Architect in enterprise software

• A clear understanding of the problems that we are tackling: IDP, platform engineering, DevOps, multi-cloud, FinOps, GreenOps, CMP
• Hands-on level 1 DevOps
• Core IaC & Configuration Expertise: Expertise in creating and maintaining complex configurations using the following technologies is a must: Terraform for Infrastructure as Code.
• Ansible for configuration management.
• Kubernetes CRDs, ArgoCD, and Helm for application deployment.
• Proficiency in writing various pipeline and form configuration files in YAML.
• Proficiency in at least one scripting language (e.g., Python, Bash).
• Excellent, hands-on experience with at least one major Public Cloud provider (AWS, Azure, or GCP).
• Excellent Presentation Comfort: Must feel comfortable and be proficient in presenting complex technical solutions and product advantages.
• Strong understanding of DevOps principles and CI/CD methodologies.

Tech Stack

• Ansible
• AWS
• Azure
• Cloud
• Google Cloud Platform
• Kubernetes
• Python
• Terraform

Benefits

• Competitive salary and benefits package
• Flexible and transparent work environment, including 100% remote work in UK
• Opportunity to work with a passionate and friendly team on impactful projects.
• Professional development opportunities and support for continued learning.
• A commitment to sustainability and making a positive impact on the environment
• Home office setup up to €1200
• Choose your own device spirit
• 1 retreat per year somewhere in the EU