Staff Product Designer, Care & Clinical Workflows

Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. They are seeking a Staff Product Designer to lead care and clinical workflow experiences, ensuring high-quality, scalable healthcare through innovative design and mentorship.

Responsibilities:

• Lead Care & Clinical Workflow Design: Own critical workflows used by Member Care Advocates, clinicians, and care teams, ensuring they are intuitive, efficient, and clinically safe, translating needs into clear, testable design directions that teams and stakeholders can rally around
• Develop innovative, system-level concepts that drive the product experience end to end, ensuring workflows feel seamless and anticipate needs beyond the immediate use cases in scope
• Set and uphold a high bar for design craft across flows, edge cases, states, and interaction details
• Define what “good” looks like for AI-assisted design at Included Health, balancing speed with quality, safety, and clarity
• Pioneer the use of AI tools to accelerate prototyping, concepting, and systems work. This role is responsible for setting the gold standard for AI-assisted design, balancing speed with safety and clarity sharing repeatable patterns, frameworks and workflows that others adopt
• Extend, maintain, and evolve design systems that support care and clinical workflows (components, patterns, interaction models, and documentation)
• Mentor other designers working in care and clinical spaces—shaping their approach to problem-solving, systems thinking, and delivery quality

Requirements:

• 8+ years as a Product Designer, with experience designing complex internal tools, care delivery platforms, or operational workflows
• Portfolio of work showcasing proven track record delivering high-quality, shipped work that improved workflow efficiency, quality, or reliability for internal users
• Experience creating or stewarding design systems that are widely adopted by designers and engineers
• Curiosity about and hands-on experience with AI-powered design and development tools, and a point of view on when and how to use them effectively
• Strong, empathetic collaboration skills with Product, Engineering, Clinical, and Operations partners
• Ability to drive alignment, make tradeoffs explicit, and advocate for design quality in a way that builds trust
• Excellent written and verbal communication skills; you can distill complex workflows and clinical logic into simple narratives, diagrams, and decisions
• Comfortable presenting work and rationale to cross-functional partners and senior leadership
• Experience in healthcare, clinical operations, or other regulated domains
• Experience working in care delivery, care management, or clinical decision support environments