Principal Product Designer, Rich Media Experience

Zillow is a leading real estate platform focused on enhancing consumer experiences through innovative design. The Principal Product Designer will be responsible for the end-to-end design of 3D and rich media experiences, collaborating with cross-functional teams to translate complex technologies into intuitive user experiences.

Responsibilities:

• Partner closely with Product, Engineering, and Science to shape how evolving models show up in the UX, influence technical direction through design, and balance exploration with delivery speed
• Translate complex AI and computer-vision capabilities into simple, intuitive, and delightful consumer flows that build trust and confidence in Zillow’s media experiences
• Own a portfolio of 3D experiences — defining cohesive interaction models, information architecture, and UI patterns that scale across UWT, SkyTour, IMX, Visual Search, and future products across web, iOS, Android, and immersive/spatial platforms
• Prototype quickly in ambiguous spaces, exploring new mediums and interaction paradigms (e.g., 3D, AR/VR, spatial navigation) to test what’s possible and de-risk big bets before full investment
• Lead design activities such as problem framing, storytelling, journey mapping, prototyping (low- to high-fidelity), and user testing for immersive and media-rich experiences
• Architect service design and information architecture that power automation- and model-driven experiences, including human-in-the-loop workflows like media annotation and verification
• Present and socialize your work clearly with cross-functional partners and senior leaders, driving alignment around vision, tradeoffs, and launch plans
• Mentor and uplevel other designers, sharing best practices in immersive design, interaction patterns, and collaborative ways of working with Science and Engineering

Requirements:

• 8–10+ years of experience as a product designer, UX designer, or design lead, with a proven track record of shipping impactful digital products
• Strong interaction and visual design craft, especially for novel or complex interfaces and system-driven experiences
• Demonstrated experience taking products from exploration to launch, including 0→1 or emerging tech products (AI, 3D, computer vision, or similar)
• Proven ability to thrive in ambiguity, show high ownership, and make effective decisions in fast-moving environments
• Experience collaborating closely with Product, Engineering, and either Science/Research or Data to shape product strategy and execution
• Experience identifying customer insights through user research and discovery and turning those insights into clear design strategies
• A portfolio that showcases complex, system-driven, or media-rich experiences, with clear articulation of your role, process, and impact
• Proficiency with modern design and prototyping tools such as Figma, Protopie, or similar
• Experience designing 3D, AR/VR, or immersive media experiences with evidence of spatial thinking and handling unique navigation / edge cases
• Experience working with AI/ML-driven products, including designing around model limitations, inconsistency, and human-in-the-loop workflows
• Demonstrated portfolio-level ownership across multiple products or surfaces, with a cohesive strategy and narrative
• Strong storytelling and communication skills, comfortable presenting to senior and cross-functional audiences
• Experience with 3D/immersive tools (e.g., Unity, WebGL, ARKit) is a plus