Principal Data Center Facilities Engineer

NetSuite, part of Oracle, is seeking a Principal Data Center Facilities Engineer to provide technical leadership in data center operations. The role involves supporting new capacity deployment, ensuring compliance with engineering specifications, and delivering ongoing engineering support to uphold operational excellence across global sites.

Responsibilities:

• Define and govern enterprise standards for preventive and predictive maintenance across electrical, mechanical,liquid to chip, and life-safety systems; ensure consistent execution and documentation across all sites
• Lead advanced diagnostics for systemic reliability issues; drive remediation programs that eliminate recurring failure modes and materially improve site availability and energy efficiency
• Set performance targets and reliability KPIs; establish dashboards and audits to validate adherence to SLAs and regulatory requirements
• Lead high-severity incident response across regions; coordinate rapid stabilization, stakeholder communications, and executive updates; ensure durable corrective and preventive actions are implemented at scale
• Institutionalize standardized root cause analysis (RCA) methodologies and CAPA governance; track cross-site action closure and effectiveness
• Spearheads collaboration with design, construction, facility engineering, and operations teams to validate designs, influence decision-making to integrate new systems with existing infrastructure and tooling alignment with operations objectives
• Lead technical oversight for site assessments, design reviews, uptime requirements, commissioning strategy, and integrated systems testing on high-priority builds and retrofits
• Approve commissioning documentation and acceptance criteria; validate performance against design intent, reliability targets, and maintainability standards before handover
• Serve as principal SME for complex and novel scenarios in operations of mission-critical systems (power, cooling, BAS, fire/life safety)
• Acts as a senior engineering reviewer as needed and supports the Engineering Change Advisory Board (CAB) process, ensuring changes are assessed, approved, and implemented in alignment with operational risk and change management protocols
• Govern operational procedures, MOP/SOP/EOP standards, and access controls; ensure safe work practices and audit readiness across all facilities
• Align operations with capacity, performance, and sustainability objectives; oversee optimization initiatives that reduce PUE, improve utilization, and control operating costs
• Provides SME technical support for contract negotiations including generation and review of contracts, change orders and due diligence validation
• Define and maintain best-in-class policies, technical standards, and playbooks; chair engineering review boards and the process for high-risk changes
• Provide senior engineering guidance for complex design challenges, lifecycle strategies, and modernization roadmaps (e.g., controls upgrades, UPS/generator strategies, cooling transformations)
• Prepare and review technical reports and business cases that guide investment decisions and long-horizon planning
• Define competency standards and training curricula for facilities teams and partners; mentor senior engineers and lead cross-site knowledge-sharing forums
• Develop and deliver advanced training on complex systems, incident response, and change management; certify proficiency for high-risk procedures
• Publish lessons learned and best practices from RCAs, commissioning, and optimization programs to uplift global operational maturity
• Provides SME technical support for contract negotiations including generation and review of contracts, change orders and due diligence validation
• Set organizational vendor strategy and performance expectations; oversee selection, onboarding, and governance for colocation partners and critical service providers
• Ensure contract compliance, safety adherence, and availability of critical spares, consumables, and fuel; direct the most complex escalations and joint remediation for systemic issues
• Use performance analytics and SLAs to drive continuous improvement and cost optimization with vendors across the Organization
• Influences cross-functional leaders and external stakeholders to gain alignment on strategic objectives
• Drives implementation of ideas that increase the efficiency and effectiveness of processes, protocols, and workflows across the department
• Manages and provides direction on timelines and budgets for critical high-impact projects, ensuring timely completion and adherence to requirements
• Anticipates and plans for shifts in resources or timelines based on changing business priorities, ensuring optimal outcomes
• Leads specialized, advanced problem-solving efforts, serving as an escalation point for highly complex issues
• Guides others to leverage innovative data-driven techniques to address ambiguous or novel issues, identify root causes, and implement solutions that prevent future issues
• Leverages deep industry knowledge and expertise within a specialty area to serve as a thought leader within the organization
• Maintains and evolves expertise in relevant areas by proactively monitoring emerging trends, technologies, and industry standards, ensuring the organization remains current with best practices
• Champions continuous learning, promoting professional development across teams
• Applies new knowledge to drive advancement and mentors others to do the same

Requirements:

• 10+ years of experience in data center design and critical infrastructure operations
• Strong background in electrical, mechanical, and controls systems
• Experience in administering and maintaining mission-critical environments
• Ability to read, write, and speak English
• Highly self-directed and able to travel to onsite locations
• Exceptional customer focus and effective collaboration with internal data center teams and business partners