Senior Salesforce Business Analyst

Zillow is a leading real estate platform dedicated to helping customers navigate buying, selling, financing, and renting properties. The Senior Salesforce Business Analyst will partner with sales leadership to streamline processes, ensure data integrity, and develop scalable reporting capabilities to enhance sales operations.

Responsibilities:

• Partner closely with Agent Sales teams to document current-state processes, identify pain points, and turn them into clear Salesforce requirements
• Lead discovery activities—such as stakeholder interviews, workflow mapping, and requirements workshops—to inform Salesforce and related system design
• Translate business needs into actionable user stories with acceptance criteria, and collaborate with Product & Engineering in Agile ceremonies and backlog refinement
• Plan and execute structured QA/UAT for new Salesforce features and enhancements, ensuring solutions work as intended for Frontline users
• Maintain clear, up-to-date documentation of sales processes, system logic, and runbooks to support scalable operations across multiple sales teams
• Serve as a liaison between Sales, Sales Ops, and Product & Engineering to triage issues, propose feature improvements, and align operational processes across sales organizations
• Support large-scale initiatives—such as CRM migrations, team integrations, and cross-sell or bundling efforts
• Analyze sales performance and pipeline data, build and refine dashboards and reports, and track post-deployment KPIs, impact, and ROI to guide data-informed decisions

Requirements:

• 3+ years of experience in a Sales Operations Analyst, Salesforce Business Analyst, or similar role supporting sales organizations
• Salesforce experience is required; Salesforce administrator experience and exposure to system integrations, workflows, and automations are preferred
• Advanced Excel or Google Sheets skills, with strong quantitative and qualitative analytical abilities
• Solid understanding of sales processes and concepts, ideally with experience supporting multiple sales teams or lines of business; prior direct sales experience is a plus
• Skilled at synthesizing multiple viewpoints, advocating for each side, and embracing a 'disagree and commit' mentality when decisions are made
• Detail-oriented and organized, with the ability to manage competing priorities and meet deadlines in a fast-paced, evolving environment
• Salesforce administrator experience and exposure to system integrations, workflows, and automations
• Working knowledge of SQL or similar querying/programming languages