Overnight Bilingual Sales & Customer Service Representative - Remote

TP is a global, digital business services company that delivers advanced business services to help brands streamline their operations. They are seeking an Overnight Bilingual Sales & Customer Service Representative to field customer inquiries and provide innovative solutions while meeting sales objectives.

Responsibilities:

• Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
• Calmly attempt to resolve and de-escalate any issues
• Escalate interactions when necessary and appropriate
• Respond to requests for assistance and/or possible processing payments
• Track all call related information for auditing and reporting purposes
• Provide feedback on call issues
• Meet sales objectives as defined

Requirements:

• High School Diploma or equivalent
• Minimum of 6 months of customer service experience
• Must be 18 years of age or older
• Ability to type at least 25 words per minute
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems
• Proven oral & written communication skills in both English and Spanish
• Customer service and/or sales experience preferred
• College degree preferred but not required