Customer Service Representative

TruBridge is seeking a Customer Service Representative to provide support to clients and patients in their Contact Center. The role involves managing inbound and outbound calls, ensuring quality customer service, and assisting with medical billing inquiries and payment plans.

Responsibilities:

• Responsible for consistently meeting production standards for inbound and outbound calls
• Responsible for consistently meeting quality assurance standards
• Maintains quality customer service by following company policies and procedures as well as policies and procedures specific to each customer
• Updates job knowledge by participating in company offered education opportunities and gains proficient knowledge and understanding of services and information systems
• Protects customer information by keeping all information confidential
• Processes miscellaneous paperwork and documentation
• Effectively communicates with callers to for account resolution by assisting individuals with medical billing questions, financial assistance programs, setting up payment plans and processing payments while maintaining a professional level of customer service
• Schedules call backs as needed
• Be a collaborative team member
• Assist with additional tasks as assigned by supervisor or call center management

Requirements:

• Excellent communication (written and oral) and interpersonal skills
• Strong organizational, multi-tasking, and time-management skills
• Must be detail oriented and able to follow through on issues to resolution
• Must be able to act both independently and as a team member
• High School Diploma or equivalent combination of education and relevant experience needed
• One year or more provide customer service support over the phone in remote setting