Enterprise Customer Success Manager

Consensus is a dynamic SaaS company on a mission to transform the buying and selling process. As an Enterprise Customer Success Manager, you will manage a Book of Business for Enterprise and larger Mid-Market Accounts, acting as the primary point of contact to drive client onboarding, training, and best practices while ensuring client retention and growth.

Responsibilities:

• Drive retention and growth within your Book of Business
• Primary Contact for onboarding, implementing, and training BoB
• Provide insights to customers to ensure proper Adoption & ROI (Consultative Approach)
• Comfortable training/presenting to large teams
• Ability to proactively understand client needs and respond accordingly
• Successfully manage and overcome client objections
• Help monitor and respond to client requests through Chat
• Consistently log activities as well as update/maintain account info in CRM
• Create necessary training materials specific to your client's needs
• Can work remotely (long-term) and self-manage
• Travel 10-20% domestic and internationally

Requirements:

• BA/BS Preferred
• 5+ years experience in Client Success or Account Management within B2B SaaS
• Excellent level of accuracy and attention to detail
• Outstanding communication skills - through chat, email, phone, and in-person
• Comfortable articulating software and engaging with executives (VP and C-Level Execs)
• An understanding of the different sales roles/positions within an organization
• Experience working with cross-functional teams (Sales, Product, Marketing)
• Successful track record managing a Book of Business (Growth as well as Retention)
• Driven, self-motivated, enthusiastic and have a 'can-do' attitude
• Access to a quiet and enclosed working environment with a fast internet connection