Technical Program Manager (Enterprise/Infrastructure/IT Operation)

BayOne Solutions is seeking a detail-oriented and proactive individual to join their Enterprise Systems, Infrastructure, & IT Operations team as a Technical Program Manager. The primary responsibility of this role is to lead and support a broad range of initiatives across enterprise systems, infrastructure, and IT operations, enhancing PMO governance, standards, and operating frameworks.

Responsibilities:

• Lead end-to-end delivery of IT programs spanning enterprise systems, infrastructure, and operational initiatives
• Develop project plans, timelines, and roadmaps aligned to business and technical priorities
• Identify dependencies, risks, and constraints, and communicate mitigation plans
• Manage budgets, resources, and vendor deliverables as needed
• Collaborate with enterprise systems teams (ERP, finance, HRIS, supply chain, CRM), infrastructure, and IT operations
• Facilitate alignment between business stakeholders, technical leads, and executive sponsors
• Contribute to PMO governance frameworks and standardized processes
• Establish consistent project intake, prioritization, and portfolio management practices
• Mentor team members and champion continuous improvement
• Provide clear status reports and executive-level presentations summarizing progress and risks
• Ensure documentation, meeting notes, and project materials are complete and up to date
• Partner with business teams on change management, go-live readiness, and post-launch stabilization

Requirements:

• Strong experience managing complex technical programs in an IT organization
• Background delivering projects in at least two of the following areas: Enterprise systems (ERP, HR, CRM, finance, supply chain, etc.), Infrastructure (network, data center, servers, storage, cloud), IT operations (service management, automation, monitoring, support)
• Demonstrated ability to work with both technical and business stakeholders
• Experience managing vendors, partners, and cross-functional workstreams
• Excellent communication skills, including the ability to translate technical concepts for non-technical audiences
• Strong problem-solving skills and ability to drive clarity in ambiguous situations
• Ability to manage multiple concurrent initiatives with competing priorities
• Experience with setting up and managing projects in Jira and Confluence
• Familiarity with frameworks such as Agile, Waterfall, ITIL, and hybrid models
• Ability to create and maintain effective project documents, dashboards, and reports
• Experience contributing to or establishing PMO governance and standards
• Experience with enterprise portfolio management tools
• Comfort working in environments undergoing transformation or modernization
• Certifications such as PMP, PgMP, CSM, ITIL Foundation, or SAFe credentials
• Experience with cloud platforms and modern enterprise SaaS ecosystems
• Background with integrations, data flows, and cross-system dependencies