AI Technology Support Engineer/Analyst

Amentum is a global leader in advanced engineering and innovative technology solutions, trusted by the United States and its allies. They are seeking a highly skilled AI Technology Support Engineer/Analyst to provide technical support for AI products, troubleshoot complex issues, and collaborate with cross-functional teams to enhance product performance.

Responsibilities:

• Provide technical support for AI products and services, addressing client inquiries, troubleshooting issues, and offering resolutions in a timely and efficient manner
• Diagnose and resolve complex technical problems related to AI algorithms, model deployment, data processing, and system integration
• Collaborate with product development, engineering, and data science teams to identify and implement solutions for improving AI system performance and functionality
• Conduct thorough analysis of technical issues, document findings, and communicate solutions to internal teams and clients
• Develop and maintain comprehensive technical documentation, including user guides, troubleshooting manuals, and FAQs
• Offer training and guidance to clients and internal teams on the utilization and optimization of AI technologies
• Stay up-to-date with emerging trends and advancements in AI and related technologies to provide informed support and recommendations
• Participate in the continuous improvement of support processes and tools to enhance efficiency and customer satisfaction

Requirements:

• Strong understanding of machine learning algorithms, natural language processing, data analysis, and AI model deployment
• Proficiency in programming languages such as Python, R, Java, or similar
• Knowledge of data preprocessing, data visualization, and data manipulation techniques
• Familiarity with cloud platforms (e.g., AWS, Azure, Google Cloud) and containerization technologies (e.g., Docker, Kubernetes)
• Excellent analytical and problem-solving skills with a proactive approach to identifying solutions
• Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences
• Ability to work independently and as part of a collaborative team in a fast-paced environment
• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field
• Three years of experience in a technical support or engineering role, with a focus on AI technologies and related domains
• Experience with AI frameworks and libraries such as TensorFlow, PyTorch, scikit-learn, Keras, etc
• Certifications in AI/ML or related technologies are desirable
• Hands-on experience with deploying AI models in a production environment
• Knowledge of API integration and microservices architecture
• Experience with version control tools (e.g., Git)
• Familiarity with database technologies (SQL and NoSQL)
• Prior experience in a customer-facing technical support role