Senior Product Manager (Commercial)

Duende Software is defining the identity infrastructure category, trusted by over 2,500 organizations worldwide. They are seeking a Senior Product Manager to understand customer needs, shape product direction, and co-own the product roadmap in collaboration with a Technical PM.

Responsibilities:

• Spend significant time with developers, architects, and enterprise buyers through structured discovery interviews, conference conversations, and ongoing customer relationships and synthesize what you learn into clear product and commercial direction
• Co-own the product roadmap with the Technical PM: informing the PRD with customer and market context, and driving prioritization decisions grounded in user needs, market dynamics, and revenue opportunities
• Build and run a win/loss program using both qualitative interviews and quantitative signals, and make sure those insights actually change how we sell and what we build
• Own competitive research and maintain a data-informed view of the identity and IAM landscape
• Shape how Duende is positioned externally: develop the product narrative that helps customers, partners, and the market understand what we're building and why it matters
• Drive GTM alignment across product, marketing, and sales for major launches
• Work with GTM and sales partners to drive adoption: build the mechanisms and programs that help customers get value from what we ship

Requirements:

• 4 - 6 years in a product, product marketing, or commercial strategy role
• Prior experience at a developer-tools, security, or infrastructure company is a plus
• Commercial instinct: you think naturally about features and user needs in the broader context of portfolio offerings, market sizing, revenue, ICP/segments
• A track record of building structured customer insight programs (e.g. Voice of Customer, win/loss frameworks, customer advisory councils) and maintaining them over time
• Sufficient technical fluency to have a credible conversation with a developer or architect. You don't need to write the code, but you should be able to follow where the pain is and ask the right follow-up questions
• Organized and rigorous in how you work: you build systems, track what you've heard and from whom, and bring that discipline into how the team makes decisions
• Sound judgment about prioritization: you can distinguish between what's urgent and what's loud, and balance external customer requests against internal stakeholder needs
• An exceptionally clear communicator in writing, in customer conversations, and at conferences