Customer Success Manager

Vendelux is a Series A SaaS company transforming event marketing through its AI-powered platform. They are seeking a Customer Success Manager to build relationships with clients, guide them through onboarding, and ensure they derive maximum value from the product.

Responsibilities:

• Build and maintain relationships with key stakeholders to ensure alignment and successful outcomes while developing collaborative action plans with them that outline key milestones, responsibilities, and timelines
• Master the onboarding process, guiding customers through training and adoption while ensuring their success and satisfaction at every step
• Foster knowledge sharing and community building among customers by organizing webinars, events, or case studies to strengthen the customer network
• Identify and understand customer needs, challenges, and goals to tailor solutions effectively
• Create strategic plans for managing client relationships and develop clear and compelling business cases ensuring long term success and growth
• Communicate and promote proven strategies, methods, and processes that lead to success
• Collect and analyze feedback from clients and internal teams to refine strategies, improve solutions, and enhance customer satisfaction

Requirements:

• 5F+ years of experience in a Customer Success, specifically at B2B growth stage startups
• Owned the full client lifecycle, renewals and upsells
• Great team member who contributes to our culture and our business
• Takes ownership and demands excellence from themselves and others
• Likes a fast paced environment and is a quick learner