Business Analyst-III

LanceSoft, Inc. is seeking a dynamic and results-driven Business Analyst with a strong background in customer experience, operations management, and strategy development. The role involves shaping overall strategy, driving operational excellence, and analyzing customer data to enhance the customer experience.

Responsibilities:

• You will play a crucial role in shaping the overall strategy and driving operational excellence to deliver a top-notch experience for our customers Analyze customer data and feedback to identify areas for improvement and make data-driven recommendations to enhance the customer experience
• Monitor and optimize key performance indicators (KPIs) to measure the success of customer experience initiatives
• Identify performance gaps, root causes, and opportunities to improve key metrics; lead initiatives to drive measurable KPI improvements
• Oversee model governance, version control, and data integrity across cross-functional stakeholders
• Automate and streamline reporting workflows; leverage Python (preferred) to improve efficiency and analytical rigor where applicable
• Own and enhance complex Google Sheets–based models, ensuring accuracy, scalability, and clear documentation of assumptions and logic
• Dive deep into large datasets using SQL and Excel/Google Sheets to generate actionable insights and inform strategic decisions
• Experience building automated solutions for manual processes Translate business questions into structured analyses; design dashboards, reporting frameworks, and KPI tracking mechanisms
• Communicate insights and recommendations clearly to both technical and non-technical audiences, influencing data-driven decision-making

Requirements:

• Previous experience in tech companies
• Experience driving measurable results
• SQL (Python is a plus)
• At least 5 years of work experience
• A degree in Math, Statistics, Economics, Computer Science, or a similar domain
• Expertise of SQL queries, ETL, A/B Testing
• Strong background in customer experience, operations management, and strategy development
• 6+ years of experience in strategy, management consulting, product, or related
• Experience in support strategy is a plus
• Experience working at a tech company
• Ability to solve analytical problems quickly
• Experienced in SQL and Excel
• Track record of leading cross-functional initiatives, hitting goals, and succeeding in a team environment
• Willingness to learn new skills and apply them quickly and independently
• Ownership mentality with responsibility for outcomes
• Experience being in the driver's seat and defining scope and vision from ambiguous problems
• Bias towards action, scrappy, and ability to pivot when learning new information
• Ability to influence and motivate people at all levels across a variety of job functions
• Preferred experience with building AI models