Onboarding Product Manager

Securitize is a leader in tokenizing real-world assets, seeking an Onboarding Product Manager to enhance the investor onboarding experience. The role focuses on simplifying complex processes and integrating blockchain wallet experiences into user-friendly fintech flows.

Responsibilities:

• Own the investor onboarding journey from account creation through successful investment across diverse opportunities and fund structures
• Deeply understand current onboarding pain points and redesign flows to maximize clarity, conversion, and investor trust
• Define and prioritize product requirements for:
• Funding flows (bank transfer, USD, USDC, and other methods)
• Document execution (e.g., DocuSign or issuer‑specific flows)
• Cool‑down / allocation periods and related investor communications
• Design and optimize flows that can support many different issuer needs while still feeling coherent and intuitive for investors
• Work closely with engineering and design to deliver improvements iteratively, validate them with data, and refine based on user feedback
• Partner with Operations, Customer Support, and Issuer‑facing teams to ensure internal processes and tooling support a great investor experience
• Continuously “walk the path” of the investor: regularly test the product, run through real scenarios, and identify friction or confusion
• Define metrics for onboarding success (e.g., completion rates, time to invest, drop‑off points) and use them to drive prioritization
• Act as internal advocate for the investor, balancing issuer flexibility with a consistent, high‑quality experience
• Demonstrates the ability to understand complex products and architectures, adapt to changing conditions, and consistently drive the vision forward

Requirements:

• Practical familiarity with US financial services, banking, and/or investment products
• Experience working with or around US bank account integrations, payments, or financial onboarding flows
• Working knowledge of blockchain, crypto wallets, and the broader crypto/DeFi ecosystem (e.g., wallet interactions, token transfers, custody models, on-chain vs off-chain processes)
• 3–5+ years of product management or closely related experience in B2C or B2B2C digital products
• Experience in fintech, wealth management, capital markets, or digital asset/tokenization platforms
• Proven track record of owning an end‑to‑end user journey and improving it through data, UX enhancements, and experimentation
• Demonstrated ability to design clear, low‑friction flows for complex or regulated processes
• Strong empathy for end users and ability to translate complexity into simple, guided steps
• Experience working closely with engineering, design, and operations
• Excellent written and verbal communication skills in English
• Leverage AI tools to speed up productivity
• Previous work on KYC/KYB
• Background in A/B testing, funnel analysis, and behavioral analytics