Infrastructure/End User Support Engineer

Job ID: T#5892/3 - Infrastructure/End User Support Engineer

PLEASE NOTE: This is a 12 month renewable contract and needs to meet Client full-time conversion policies. Those dependent on a work permit sponsor now or anytime in the future (ie H1B, OPT, CPT, etc) do not meet Client requirements for this opening.

Description: Performs activities relating to network, server, workstation, Audio/video, voice and facility installation and problem resolution. Travel and overtime may be required. This position is based full time Onsite in our Hartford office.

What Will You Do?

Leads, plans, coordinates, and provides technical support and problem resolution for activities associated with the
implementation, installation of computers, network equipment, Audio/video, servers and associated peripherals within
established enterprise guidelines.

Able to lead complex projects and initiatives.

Applies and documents procedures for problem determination/resolution and/or installation support.

Builds and maintains positive working relationships and works effectively with customers, management, Engineering partners
and peers.

Acts as a role model to others in support of the corporate culture.

Uses strong analytical skills, and business and technical knowledge to provide operational and business support for computer systems to various internal customers.

Coaches, mentors and participates in coordinating various project and support tasks with team members.

Understands and adheres to policies and guidelines related to travel expense, overtime and Asset Management.

Provides guidance to customers on equipment standards and expenditures.

Perform other duties as assigned.

What Will Our Ideal Candidate Have?

Advanced knowledge of Microsoft Operating Systems and Microsoft Office products.

Knowledge of MAC/iOS systems.

Strong customer service skills.

Strong interpersonal skills; able to work well within team environment.

Effective oral and written communication skills.

Demonstrates advanced knowledge of desktop/laptop configurations and operating systems; Telephony/VOIP, Audio/video and collaboration technologies; server functionality and configurations; network topology and operating systems.

Able to manage/work within a team environment.

Able to display professional maturity and positively represent IT.

Solid leadership and project management skills.

Able to manage multiple large projects while maintaining day-to-day support activities.

Able to adjust priorities in a dynamic fashion to account for changes in business needs.

Able to isolate and resolve hardware, software, Audio/video, facility and network infrastructure problems on workstations,
servers, voice and network devices within established guidelines.

Able to accurately assess and understand customer needs and works with sense of urgency to satisfy those needs within
negotiated time frames.

Able to interface effectively with customers and IT support partners in customer service/support situations.

What is a Must Have?

High School diploma or equivalent.

Three years of customer facing end user Technology support experience.