Desktop/IT Support / Onsite
Washington, Utah, United States of America
Contract
3 weeks ago
$30 - $50 USD
Key skills
Active DirectoryLeadershipCommunicationCollaboration
About this role
A growing professional services organization is building out a new internal IT team after transitioning away from outsourced support. This opportunity is based in downtown Chicago and focuses on end-user computing, device deployments, and onsite desktop support in a Windows and Microsoft 365 environment. This is a contract-to-hire role with long-term growth potential.
This is not a ticket-factory or call-center role. You'll be the primary onsite IT presence in the company's main office, supporting senior leadership and a highly tenured employee base that expects polished, efficient IT support. The team is small, experienced, and expanding as the company continues to acquire new businesses, making this a strong fit for someone who enjoys autonomy, variety, and wearing multiple hats.
Contract Duration: 6 - 12 Months
Required Skills & Experience
What You Will Be Doing
Tech Breakdown
Daily Responsibilities
This is not a ticket-factory or call-center role. You'll be the primary onsite IT presence in the company's main office, supporting senior leadership and a highly tenured employee base that expects polished, efficient IT support. The team is small, experienced, and expanding as the company continues to acquire new businesses, making this a strong fit for someone who enjoys autonomy, variety, and wearing multiple hats.
Contract Duration: 6 - 12 Months
Required Skills & Experience
- 4+ years of hands-on desktop or end-user support experience
- Strong working knowledge of Windows 10/11 in an Active Directory environment
- Experience imaging and deploying laptops (Windows and some macOS)
- User account creation and administration in Microsoft 365
- Familiarity with MFA tools (Duo or similar)
- Ability to work independently in an onsite office setting
- Strong communication and customer-facing skills
- Experience managing IT depot operations (shipping, receiving, inventory)
- Conference room and AV troubleshooting experience
- Exposure to Intune, SCCM, or Autopilot
- Basic understanding of networking concepts
- Prior experience supporting executive users
What You Will Be Doing
Tech Breakdown
- 45% Windows / Microsoft 365 Support
- 30% Laptop Imaging, Deployment, and Depot Operations
- 15% Active Directory & Account Administration
- 10% AV, Conference Room, and Peripheral Support
Daily Responsibilities
- 70% Hands-On Technical Support
- 15% Administrative / Asset Management
- 15% Team Collaboration & Documentation