AVT Technician

Our client is looking for an AVT Technician for a 9-month contract in Hillsboro, OR 97124.

Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.

Contract Duration: 9 Months
Required Skills & Experience

• 3+ years audio/visual experience.
• Complete knowledge of live sound signal flow and must be able to troubleshoot integrated audio systems (Clearone), track and update wireless microphone frequencies, group and channel spreadsheet.
• Understands AMX/Extron Control System Functionality (Master Controllers, RS-232, Touch Panels, GC3 Configuration, pull control code and touch panel files from AMX/Extron devices).
• Understands Extron components and integrated AV signal paths (Scalers, Switchers, DAs, Extenders) for high-level troubleshooting.
• May be required to travel between sites using a personal vehicle/company van.
• Must be able to lift up to 35 lbs. solo.
• May be required to walk/sit/stand/crawl/kneel for extended periods.
  Excellent customer service skills and excellent written/verbal communication skills.
• Knowledge of the Microsoft suite (Outlook, Excel, and Word primarily) and Windows.

What You Will Be Doing Daily Responsibilities
PC SERVICES

• Preparing old equipment for re-dispositioning and e-waste handling.
• Managing inventory counts and updating the peripheral tool regularly.
• Load balancing equipment to different Intel and non-Intel sites.
• Loading/unloading assets into lockers.
• Updating and closing tasks in ServiceNow with all required fields correctly filled out or attached.
• Closing tasks within their SLA (service level agreement) timeline, if not there is an
• exception/explanation for the breach recorded in the task.
• Processing assets returned from clients leaving the company; cleaning and testing used systems
• for redeployment.
• Ensuring all client inventory assets are stored and distributed in a clean and professional manner.
• Sending emails to clients for asset collection.
• Opportunities to train to move into a more technical role.
• Performing inter department deliveries using company van (site specific).
• Picking up surplus equipment from users.
• Pulling new orders that come in on ServiceNow (ticketing system).
• Scrapping e-waste.
• Testing and cleaning laptops.
• Taking out trash/metal bins.
• Diagnose and categorize the assets in non-available state in Service-Now (no assets are to be in not available status for more than 10 days).
• Basic to moderate Hardware repairs and must be comfortable with replacing PC components and PC peripherals.
• Basic to moderate software troubleshooting and OS imaging required.
• Adjustment/troubleshooting of Monitors and docking stations in Hybrid Cube offices.
• Imaging of drives to a server location for Intel's legal department.
• Must be comfortable with working with clients directly in person, via phone, email, and instant message.
• Assisting with locating systems physically or by remote means of investigation during audits.
• Cross train for other positions within the team to provide backfill coverage.
• May be asked to join meetings with key stakeholders on special projects.

Technical - AVT

• Quickly troubleshooting AV systems with minimal use of BKMs.
• Engage external vendors for RMA replacement and out-of-scope maintenance.
• Improvise and use creative troubleshooting to work around rooms that are hard down.
• Building and maintaining IPL GC3 Files (removing and adding drivers).
• Updating Extron and AMX firmware for preventative maintenance.
• Requires an in-depth knowledge of the functionality of monitors, projectors, and video conferencing systems.
• Managing and completing the Quarterly Preventive Maintenance project.
• Creating/Resolving break/fix tickets by monitoring the client ticketing system.
• Engaging customers' requests for meeting support.
• Escalating large break/fix issues and workarounds to the VC Lead Technician.
• Manage site inventory and spares with the use of a database.
• Acting as a point of contact for Level 2 technicians.
• Engaging VC Lead on site for large project deployments and floor renovations, and escalations.

Applicants must be currently authorized to work in the US on a full-time basis now and in the future.