Specialized Account Engineer

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. The Specialized Account Engineer role focuses on providing technical support and service delivery for customer environments, ensuring high levels of customer satisfaction and loyalty.

Responsibilities:

• Provide Customer with overview of installation activity, site-specific information and access to appropriate contacts
• Handle Customer-relation problems promptly and appropriately, provide guidance, escalate issues according to established procedures
• Provide software service, pre- sales, post-sales or service delivery support
• Deliver services, including customized services to large enterprise, complex or corporate accounts
• Use proactive monitoring procedures/tools to identify problem prevention opportunities

Requirements:

• Minimum Vocational/Diploma/ Associate Degree (technical field) with 3-5 years of working experience in related fields or Degree holder with 2-4 years relevant working experience
• Experience with support of full range of company products in Customer base
• Broad knowledge of corporate policies, products, markets and processes, as well as an understanding of business management principles and practices
• Thorough knowledge of administrative or technical practices Proficient Field Technical Support skill set
• Knowledge of assigned company hardware system platforms
• Familiar with networking and all supported operating system platforms (i.e. company- UX, NT, Linux, etc.)
• Knowledge of high availability system environments
• Strong communication skills both verbal and written
• Strong Customer relationship building skills Ability to manage complex Customer problems
• Ability to perform while under high-pressure situations
• Project management, analysis, communication, scheduling, controlling, and presentation skills
• Good teamwork with peers and company personnel
• Demonstrate consistent, acceptable performance of all business fundamentals
• Knowledge of portfolio of services
• Basic knowledge of change management process and tools available
• Schedule and participate in on-site account support meetings both internal and external